Business Resilience Manager

ENGINEERINGUK; South Africa; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a Business Resilience Manager to lead a team focused on implementing policies and standards for business resilience. This role involves managing relationships with key stakeholders, delivering a comprehensive resilience program, and supporting crisis management activities. The ideal candidate will have extensive experience in crisis management, strong leadership skills, and the ability to foster collaboration across various business lines. Join a dynamic environment where your contributions will significantly impact the organization's resilience strategy and overall success.

Benefits

Competitive salary

Benefits and incentives

Generous leave

Development programs

International exposure

Qualifications

• 5+ years in Business Continuity or Crisis Management roles.
• Experience leading small teams and managing resilience portfolios.

Responsibilities

• Support senior leadership in implementing group policies and standards.
• Deliver the Group Business Resilience Programme including continuous improvement.
• Manage and develop team members.

Skills

Leadership and crisis management skills

Relationship building with senior leaders

Experience in customer-focused service organizations

Education

Matric (Completed)

ISO 22301 Lead Implementor/Auditor accreditation

Job description

You will need to login before you can apply for a job.

The purpose of this role is to manage Capita's Business Resilience Programmes and oversee the implementation and delivery of policies and standards. This includes supporting and maintaining standards, tooling, resilience SharePoint, and delivering a programme of work covering remediation activities and continuous improvement.

Job title:

Business Resilience Manager

Job Description:

Role: Business Resilience Manager

Role Objective: To lead a Resilience Team and implement policies and standards related to business resilience, supporting standards, tooling, SharePoint, and a programme of work focused on remediation and continuous improvement.

Professional Know-how

Academic:

• Matric (Completed)
• ISO 22301 Lead Implementor/Auditor accreditation

Experience:

• 5+ years in Business Continuity or Crisis Management roles
• Programme delivery experience
• Experience leading small teams (3+ members)
• Experience managing resilience portfolios

Working Relationships

Internal:

• Internal Stakeholders
• Business lines and functions
• Senior management
• Operations

External:

• Stakeholders and Business ownerships

Primary Responsibilities

• Support senior leadership in implementing group policies and standards
• Build relationships with key stakeholders and support Heads of Resilience
• Deliver the Group Business Resilience Programme of Work, including continuous improvement, remediation, and resilience initiatives
• Lead supplier resilience management
• Provide reports to risk committees and senior management
• Act as primary contact for support and advice on standards and ISO 22301
• Identify and escalate risks and issues
• Develop standards, tooling, and programmes of work
• Manage and develop team members
• Support Major Incident and Crisis Management activities

Additional Responsibilities

• Implement partner functions and processes
• Design and execute 1LOD activities
• Partner with businesses to identify and manage resilience risks
• Support incident and crisis management, including out-of-hours support
• Support bids and acquisitions with resilience expertise
• Oversee third-party vendor resilience
• Share intelligence on threats and opportunities
• Manage resources and succession planning within the team

Key Skills & Competencies

• Leadership and crisis management skills
• Relationship building with senior leaders
• Experience in customer-focused service organizations

About us

Capita is a global contact centre service provider, committed to transforming customer experience across various sectors. Our facilities include amenities such as a gym, clinic, creche, restaurants, pharmacy, hairdresser, and spa.

What’s in it for you?

• Competitive salary, benefits, and incentives
• Global networks and community engagement opportunities
• Generous leave and development programs
• International exposure

Next steps

Click 'Apply now' to submit your application and upload your CV. The process includes application review, potential interview, and assessments as needed.

Important notes

Applicants will be assessed using relevant tools. Capita South Africa adheres to Employment Equity principles, prioritizing candidates aligned with EE targets. Attach your recent CV as per the criteria. The closing date is Midnight, 20 May 2025. No late applications accepted.

Location:

South Africa - Mutual Park

Time Type:

Full time

Contract Type:

Permanent