Business Resilience Manager

Capita; Cape Town; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player seeks a Business Resilience Manager to lead their Resilience Team and oversee the implementation of critical policies and standards. This role is pivotal in ensuring business continuity through effective crisis management and project delivery. You will work closely with senior leadership and various stakeholders to drive continuous improvement initiatives. With a commitment to diversity and inclusion, this forward-thinking company offers competitive salaries, performance incentives, and opportunities for professional development. If you're passionate about resilience and making a significant impact, this is the role for you.

Benefits

Medical Aid

Provident Fund

Performance Incentives

Generous Leave Policy

International Exposure

Qualifications

• 5+ years in Business Continuity or Crisis Management roles.
• Experience leading small teams and managing projects.

Responsibilities

• Lead the Resilience Team and implement resilience policies.
• Deliver the Group Business Resilience Programme of Work.

Skills

Business Continuity

Crisis Management

Project Management

Team Leadership

Stakeholder Management

Education

Matric (Completed)

Job description

The purpose of this role is to manage Capita's Business Resilience Programmes and oversee the implementation and delivery of policies and standards. This includes supporting and maintaining standards, tooling, resilience SharePoint, and delivering a programme of work covering remediation activities and continuous improvement.

Job Description

Role: Business Resilience Manager

Role Objective:

This role leads the Resilience Team and ensures the implementation and delivery of resilience policies and standards, supporting continuous improvement and remediation activities.

Professional Know-how

• Matric (Completed)

Experience:

• 5+ years in Business Continuity / Crisis Management roles
• Programme delivery experience — shaping, owning, and executing projects
• Experience leading small teams (3+ members)
• Broad experience in resilience-related projects and initiatives

Working Relationships

Internal:

• Internal Stakeholders
• Business lines and functions
• Senior management team
• Operations

External:

• Stakeholders / Business owners

Primary Responsibilities:

• Support senior leadership in implementing group policies and standards
• Build relationships with key stakeholders and support resilience implementation
• Deliver the Group Business Resilience Programme of Work, including continuous improvement and resilience initiatives
• Manage supplier resilience and relationships
• Report to risk committees and senior leaders
• Provide advice on standards and ISO 22301 compliance
• Identify and escalate risks and issues
• Develop standards, tooling, and programmes
• Lead and develop team members, manage performance and training
• Support Major Incident and Crisis Management activities

Additional Responsibilities:

• Implement partner functions and support process development
• Design and support first line of defence activities
• Partner with businesses to identify and manage resilience risks
• Support incident response and crisis management
• Assist in bids, acquisitions, and vendor oversight
• Share intelligence on threats and resilience opportunities
• Manage resources, succession planning, and team development

About us

Capita is an award-winning contact centre service provider with global delivery centers, trusted by leading brands to enhance customer experience. We are committed to creating a diverse and inclusive environment and offer extensive facilities and benefits.

What’s in it for you?

• Competitive salary, medical aid, provident fund, and other benefits
• Performance incentives and development opportunities
• Participation in global networks and community programs
• Generous leave policy and international exposure

Next steps

Apply online with your CV. Successful applicants will be contacted for interviews. Note that assessments may be part of the selection process. We adhere to EE targets and give preference accordingly.