Business/Reporting Analyst

Epson South Africa; Wes-Kaap; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a Business/Reporting Analyst to enhance user adoption of CRM platforms across the META-CWA region. This role involves providing technical support, analyzing customer requirements, and leveraging CRM features to optimize sales team effectiveness. The ideal candidate will possess a degree in Computer Science or Business Analytics, with proven knowledge of MS Dynamics 365 or Salesforce. Join a company committed to innovation and sustainability, where your analytical skills and problem-solving abilities will play a crucial role in driving success.

Qualifications

• Graduate degree in Computer Science or Business Analytics preferred.
• Proven knowledge of CRM platforms like MS Dynamics or Salesforce.

Responsibilities

• Provide technical support to CRM users and manage helpdesk resolutions.
• Analyze customer requirements and translate them into functional specifications.

Skills

MS Dynamics 365

Salesforce.com

Analytical Skills

Communication Skills

Problem Solving

Data Interpretation

Time Management

Education

Degree in Computer Science

Degree in Business Analytics

Tools

Microsoft Office Suite

Power BI

Excel (Power Query, Power Pivot)

Job description

**This position can be based from either Johannesburg or Cape Town offices.**

Your mission:

The Business/Reporting Analyst will drive user adoption of MS Dynamics 365 and support CRM users across the META-CWA region by following up on and resolving their cases and queries. They will assess relevant business needs and leverage CRM platforms to enhance the effectiveness and efficiency of Epson sales teams.

Please note that this is not a systems developer role.

What you will do:

1. Provide technical and functional support to CRM users through active management of requests and helpdesk resolutions.
2. Analyze customer requirements and translate them into technical/functional specifications understandable by the business or usable by IT developers.
3. Identify the best solutions through business analysis, utilizing existing or new CRM platform features according to best practices.
4. Troubleshoot issues as needed, assessing and testing assigned cases.
5. Liaise with system developers to ensure quality, timely project progression, and adherence to specifications.
6. Analyze sales data submissions in Excel to identify errors and ensure 100% accuracy.
7. Support IT occasionally with configuring Microsoft Dynamics CRM based on specified requirements.

What we ask for:

1. Ideally a graduate with a degree in Computer Science, Business Analytics, or a related discipline.
2. Proven knowledge of MS Dynamics or Salesforce.com.
3. Numerate, detail-oriented, analytical, and logical problem solver.
4. Excellent communication skills in English, both verbal and written.
5. Ability to interpret data and troubleshoot issues, with a theoretical understanding of relational databases.
6. Ability to translate and review business requirements, identify issues, and generate solutions, preferably with full project lifecycle experience.
7. Ability to prioritize workload and manage time effectively to meet targets and deadlines.
8. Proficient in Microsoft Office Suite, including Excel (Power Query, Power Pivot), PowerPoint, and process diagram tools.
9. Added advantage: Power BI development skills.

What we offer:

Benefits

We offer a competitive salary and a wide range of benefits in a work environment that values quality, teamwork, and respect.

Our heritage

We aim to be an indispensable company trusted worldwide for our commitment to openness, customer satisfaction, and sustainability. We respect individuality, promote teamwork, and deliver innovative solutions.

Our commitment to the environment

We are committed to sustainability, mindful of every aspect of our organization, contributing to society through innovation and responsible practices.

Our people

We believe that a healthy culture, strong values, teamwork, and diversity are key to excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years.