Business / Reporting Analyst

Epson South Africa; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Business/Reporting Analyst to enhance CRM user adoption across the META-CWA region. This role focuses on driving efficiency for sales teams by leveraging MS Dynamics 365, providing technical support, and analyzing customer requirements. The successful candidate will work closely with system developers, ensuring quality project progression while interpreting sales data for accuracy. Join a company that values teamwork, respect, and innovation, and be part of a mission to deliver exceptional customer satisfaction and sustainability.

Benefits

Competitive Salary

Teamwork Environment

Respectful Workplace

Sustainability Commitment

Qualifications

• Graduate degree in Computer Science or Business Analytics preferred.
• Proven knowledge of MS Dynamics or Salesforce.com essential.

Responsibilities

• Provide technical support to CRM users and manage helpdesk resolutions.
• Analyze customer requirements and translate them into specifications.

Skills

MS Dynamics 365

Salesforce.com

Analytical Skills

Communication Skills

Problem Solving

Data Interpretation

Time Management

Education

Degree in Computer Science

Degree in Business Analytics

Tools

Microsoft Office Suite

Excel (Power Query, Power Pivot)

Power BI

Job description

**This position can be based from either Johannesburg or Cape Town offices**

Your mission:

The Business/Reporting Analyst will drive user adoption on MS Dynamics 365 and support CRM users across the META-CWA region by following up and resolving their cases and queries. They will assess relevant business needs and leverage the CRM platforms to make the Epson sales teams as effective and efficient as possible.

Please note that this is not a systems developer role.

What you will do:

1. Provide technical and functional support to CRM users through active management of their requests and helpdesk resolutions.
2. Analyse customer requirements and translate them into technical/functional specifications understandable by the business community or usable by professional IT developers.
3. Identify the best solutions through business analysis, using existing platforms or implementing new ones within the CRM according to best practices.
4. Troubleshoot issues as necessary, assessing and testing assigned cases.
5. Liaise with system developers to ensure quality, timely project progression, and adherence to specifications.
6. Analyze sales data submissions in Excel to identify errors and ensure 100% accuracy.
7. Support IT occasionally with configuring Microsoft Dynamics CRM based on agreed specifications.

What we ask for:

• Ideally a graduate with a degree in Computer Science, Business Analytics, or a related discipline.
• Proven knowledge of MS Dynamics or Salesforce.com.
• Numerate with attention to detail, analytical skills, and a logical approach to problem solving.
• Excellent communication skills in English, both verbal and written.
• Ability to interpret data and troubleshoot problems with an understanding of relational databases.
• Ability to translate and review business requirements, identify issues, and generate solutions to complex problems, preferably with full project lifecycle experience.
• Ability to prioritize workload and manage time to meet targets and deadlines.
• Proficient in Microsoft Office Suite, including Excel (Power Query, Power Pivot), PowerPoint, and Process Diagram tools.
• Added advantage: Power BI development skills.

What we offer:

Benefits:

We offer a competitive salary and a wide range of benefits, including a work environment where quality, teamwork, and respect come first.

Our heritage:

We aspire to be an indispensable company, trusted worldwide for our commitment to openness, customer satisfaction, and sustainability. We respect individuality while promoting teamwork and are committed to delivering innovative and creative solutions.

Our commitment to the environment:

We aim to build a better future by being mindful of every aspect of our organization, from small details to large factories. Sustainability fuels our innovation, drives growth, motivates our workforce, and contributes to society.

Our people:

We believe a healthy culture, strong values, teamwork, and diversity help us strive for excellence.

Our brand:

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years.