Business Process Specialist (Analyst)

SA - Gauteng, Randburg Business Process Specialist (Analyst)

Based in Randburg

R26 600 – R35 000 ctc

Minimum requirements:

Minimum Grade 12 with preferably math, with a NDip or Degree in relevant field of expertise.

Minimum 3 – 5 years’ experience in Business Process analysing, designing and implementation.

Proven experience as a Process Manager or similar role.

Advanced Understanding of process improvement methodologies.

Advanced Computer Skills: including Microsoft Office, and process mapping software.

Department: Compliance

KEY AREAS OF RESPONSIBILITY

• Analyse and improve Business Processes and identify areas for improvement.
• Develop and implement process solutions to streamline operations, improve efficiencies, and increase productivity.
• Plan, document, and analyse specific business processes to ensure compliance with Company and Industry standards.
• Ensure that efficient processes are developed and implemented, pertaining to each country's process and system in relation to Contracts, Case Management, Contractor care, and efficient information flow to payroll systems and HR.
• Evaluate existing business processes and break these down in flowcharts, manuals, and relevant documentation, outlining current practices.
• Create the overall business process flow through assembling data and studying ways to develop process improvements to one or many steps, aiming to increase productivity, reduce costs, increase service delivery, and improve time management.
• Work closely with Internal departments, specifically the Solutions Department, in a collaborative capacity to gather information, develop, and finalise the internal process pertaining to contracts and service delivery to each serving country.
• Document and update business processes: write a step-by-step guide for ease of understanding on how to implement these improvements.
• Oversee the implementation of improved processes through close collaboration with managers, team members, and other employees to ensure that the plan is clear and can be applied timeously and efficiently.
• Consult with external expertise if needed to ensure that all processes comply on all levels and aspects of the business operations.
• Regularly monitor and analyse business processes through the compilation of reports and in consultation with departments.
• Identify and mitigate process risks and issues.
• Assist in training to ensure that all employees are familiar with relevant procedural changes and oversee the training of staff on new procedures and policies.
• Conduct ongoing analyses: Once changes have been implemented, continued monitoring must be done and assessment of various processes to ensure that they are producing the desired outcomes.
• Regularly update documents, procedures, and policies when improvements are identified, and changes needed.
• Provide regulatory process reports to the GM and MD.