Business Process & SAP Support Analyst

EnableSA Recruitment; Wes-Kaap; On-site; ZAR 500,000 - 600,000; Full time

Job summary

A recruitment agency is seeking a Business Process & SAP Support Analyst based in Cape Town. The role involves assisting SAP users, managing multiple support requests, and enhancing business processes across various SAP modules. Ideal candidates should possess 5 years of experience and relevant qualifications in Business Administration. This position offers a dynamic work environment and requires strong analytical skills.

Qualifications

• 5 years of work experience in Business Process Support role.
• Experience in managing master data and understanding financial implications.
• Ability to manage multiple support requests.

Responsibilities

• Assist SAP users with daily transactions and procedures across all SAP modules.
• Evaluate and enhance business processes.
• Conduct on-the-job training for SAP users.

Skills

Business process understanding

SAP modules (FI, MM, PP, SD, QM)

Excel proficiency

Project management

Query resolution

Education

Grade 12

Relevant qualification (Business Administration or equivalent)

Job description

Position: Business Process & SAP Support Analyst

Location: Cape Town

Requirements:

• Grade 12
• Relevant qualification (Business Administration or equivalent)
• Proven work experience in Business Process Support role (5 years working experience)
• Strong understanding of business processes within SAP modules: FI, MM, PP, SD, QM
• Experience in Project Management will be advantageous
• Computer literate, specifically Excel proficiency
• Proven SAP Support and query resolution experience
• Ability to manage master data and understand financial implications.
• Ability to manage multiple support requests

Responsibilities:

• Assist SAP users with daily transactions and procedures across all SAP modules
• Respond to user inquiries or escalate issues within 24 hours
• Collaborate with business process support team to resolve issues
• Evaluate and enhance business processes
• Implement improvements, create SAP cue cards and flow charts
• Conduct on-the-job training for SAP users
• Create and maintain master data across all SAP modules in accordance with established protocols
• Create material costings per DRM instructions and seek approval before implementations
• Assist with the monthly costing run - investigate errors and/or warnings raised in monthly costing run and resolve them
• Assess the impact of master data and pricing conditions on financial statements
• Coordinate and execute data cleaning activities
• Work with regional and group SAP teams to implement projects and developments
• Testing of new SAP developments and processes in the SAP QAS system before implementation
• Support the business process team with day-to-day queries and reports
• Keep a ticket tracking register with detailed record of issues and solutions