Business Process Engineer

CLS Human Capital Specialists; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A forward-thinking software development company is seeking a Business Process Engineer. This role involves enhancing business operations through technology, working directly with clients to implement innovative solutions, and driving digital transformation by analysing and mapping business processes. Ideal candidates will have an engineering degree and a passion for innovation.

Qualifications

• 3+ years’ experience in process engineering or similar role.
• Familiarity with business process mapping and analysis.
• Experience in client-facing stakeholder engagement.

Responsibilities

• Lead clients through digital transformation by analyzing and improving their business processes.
• Collaborate with internal teams to design and implement tech-enabled solutions.
• Engage directly with clients to document processes and identify inefficiencies.

Skills

High emotional intelligence

Excellent communication skills

Problem solving

Solution-focused mindset

Understanding of low-code platforms

Interest in AI tools

Strategic thinking

Education

Relevant degree in Industrial, Mechanical, Civil, or Chemical Engineering

Job description

Vacancy: Business Process Engineer

Introduction:

Join a forward-thinking software development company as a Business Process Engineer within our Innovation as a Service division. This is not your average process role. You’ll be client-facing, working at the intersection of business strategy, automation, and digital product design. Your work will directly impact real-world businesses by improving operations and designing tailor-made tech solutions.

We’re looking for someone passionate about innovation, who thrives in high-trust environments and is excited about using technology, including AI and low-code tools, to drive meaningful change.

Job Purpose:

To lead and support clients through their digital transformation journey by analysing, mapping, and improving their business processes, while collaborating with internal teams to design and implement scalable, tech-enabled solutions.

REQUIREMENTS

Minimum education (essential):

• Relevant degree in Industrial, Mechanical, Civil, or Chemical Engineering (Strong Technicon qualifications will also be considered)

Minimum applicable experience (years):

• 3+ years’ experience in a process engineering, business analysis, or similar role

Required nature of experience:

• Business process mapping and analysis

• Client-facing stakeholder engagement

• Exposure to digital operations or automation tools
• Collaboration with product or development team

Skills and Knowledge (essential):

• High emotional intelligence and excellent communication skills

• Problem-solving and solution-focused mindset

• Understanding of or interest in low-code platforms and AI tools
• Strategic thinking and ability to build client trust

KEY PERFORMANCE AREAS:
Client Process Mapping & Analysis

• Engage directly with clients to understand their business models

• Document current processes and identify inefficiencies

• Develop comprehensive process maps using appropriate tools

• Facilitate workshops and interviews to gather process insights

Solution Design & Innovation

• Collaborate with internal product and development teams

• Translate process insights into digital or AI-driven solutions

• Contribute to the design of low-code workflows

• Support implementation and user training

Client Relationship Management

• Collaborate with internal product and development teams

• Translate process insights into digital or AI-driven solutions

• Contribute to the design of low-code workflows

• Support implementation and user training

Client Relationship Management

• Maintain strategic partnerships with assigned clients

• Act as a trusted advisor in their transformation journey

• Monitor solution performance and identify ongoing needs

• Provide regular progress feedback and recommendations

• Support account growth through value delivery

Continuous Learning & Contribution to Innovation

• Stay current with emerging tech and automation trends

• Participate in internal knowledge sharing

• Contribute to the development of scalable solution templates

• Share feedback to improve internal tools and processes

• Assist in refining delivery methodologies

Internal Collaboration & Reporting

• Ensure accurate documentation of all client engagements

• Report on progress, risks, and outcomes to leadership

• Support sales or pre-sales conversations as needed

• Collaborate cross-functionally across teams
• Contribute to the overall growth of the Innovation division
  

Other:

• Proficient in English (Afrikaans advantageous)
• Own transport and valid driver’s licence

Remuneration Offered

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