Business Process Engineer

Spane4All; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Business Process Engineer to design and enhance processes that align with business strategies. This role focuses on optimizing resource use and operational efficiency while ensuring compliance with policies and procedures. The ideal candidate will have a strong background in process improvement, project planning, and data analysis, contributing to innovative solutions that drive organizational success. If you are passionate about enhancing business operations and fostering collaborative relationships, this opportunity is perfect for you.

Qualifications

• Minimum 3 years of experience in business process engineering.
• Tertiary qualification in a relevant field is required.

Responsibilities

• Identifying and implementing process improvements to enhance customer experience.
• Documenting and publishing baseline processes and standard operating procedures.
• Performing root cause analysis for process breakdowns.

Skills

Process Improvement

Project Planning

Data Analysis

Root Cause Analysis

Collaboration

Education

Grade 12 (Matric)

Tertiary Qualification in Computer, Engineering, or IT

Job description

Business Process Engineer

Locations: Randburg

Time type: Full time

Posted on: Posted 7 Days Ago

Application deadline: May 7, 2025 (4 days left to apply)

Job Requisition ID: R

Job Description

To design, develop, and enhance processes within the business to ensure resource and operational alignment with business strategies. The goal is to ensure business value through the optimal integration of policies, processes, people, and technology. This involves proactively analyzing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives.

Key responsibilities include:

1. Identifying and implementing process improvements to contain and reduce costs and enhance customer experience.
2. Providing input into the development of the business area's tactical strategy to achieve the overall business strategy.
3. Developing and implementing operational plans to meet business objectives.
4. Applying project planning and process engineering methodologies to analyze process efficiency and effectiveness.
5. Documenting, operationally improving, signing off, and publishing baseline processes and standard operating procedures.
6. Designing or redesigning processes to improve efficiency and effectiveness, focusing on quality, cost, risk, innovation, and customer experience.
7. Investigating and developing opportunities into comprehensive business cases emphasizing efficiency gains, cost savings, and improved quality or customer experience.
8. Building collaborative relationships across teams to enhance work delivery and innovation.
9. Ensuring compliance with systems and procedures, reviewing audit findings and implementing necessary changes.
10. Aligning services and solutions with business strategies and talent development needs.
11. Measuring process changes to ensure accuracy in cost calculations and turnaround times, and identifying opportunities for improvement.
12. Developing insights and applying innovative solutions for organizational improvements.
13. Performing Root Cause Analysis for process breakdowns and developing countermeasures.
14. Extracting and analyzing data to inform business decisions and create value-added knowledge.
15. Identifying key metrics post-implementation and reporting results.
16. Encouraging and nurturing collaborative relationships within the team.

Education and Experience

• Grade 12 (Matric)
• Tertiary Qualification in Computer, Engineering, or Information Technology (Degree and Postgraduate)
• Minimum 3 years of experience in the field
• Financial background experience is advantageous

Additional Details

Applications should be submitted before the closing date, 07/05/2025. All appointments will adhere to FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates are encouraged to disclose disability information voluntarily; this will be kept confidential unless legally required to disclose.