Business Process and Automation Specialist

Badger Holdings Inc; George; On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic company in South Africa is seeking a Business Process and Automation Specialist to lead process optimization efforts. The ideal candidate will drive digital transformation, implement automation solutions, and enhance operational efficiency. This role requires a proactive professional who collaborates with various stakeholders to ensure technology aligns with business objectives.

Qualifications

• Proactive and solutions-driven professional required.
• Experience in leading process improvement efforts.
• Ability to analyze and recommend scalable solutions.

Responsibilities

• Lead the digitisation and scaling of operational processes.
• Identify inefficiencies and design scalable solutions.
• Drive continuous improvements in customer experience.

Job description

Overview

Job Description

Business Process and Automation Specialist takes ownership of identifying, designing, and implementing process optimization strategies to drive measurable improvements. This role requires a proactive, solutions-driven professional who will work with minimal guidance, leading process improvement efforts that enhance operational efficiency, automation, and scalability.

Key Responsibilities

Lead the digitisation and scaling of operational processes and systems within the 5-Year Digital Transformation Roadmap

Take ownership of identifying, analysing, and recommending scalable solutions while ensuring they

align with long-term business objectives.

Identify risks, dependencies, and opportunities for accelerating transformation efforts.

Own and Drive Process Optimisation and Scalability

Analyse and identify inefficiencies in operational processes.

Design, recommend, and implement scalable solutions that align with long-term business goals.

Drive continuous improvements in lead handling, process efficiency and automation, and enhanced

query resolution and customer experience within contact centre.

Lead Technology Evaluation and Vendor Selection

Work with the solutions analyst with vendor evaluations and selections, ensuring that technology

aligns with digital strategy.

Collaborate with Softsure, IT, Data and business units to integrate automation tools effectively.

Ensuring future-proof, scalable technology adoption by operational teams

Performance Monitoring And Continuous Optimisation

Develop and implement key performance tracking mechanisms for all workflow improvements.

Continuously refine processes based on data-driven insights.

Data Flow and Automation

Lead the identification and implementation of automation opportunities across operational

departments.

Collaborate with AI specialists to implement intelligent automation solutions.

Monitor data flows, and identify inefficiencies, and optimisation opportunities.

Drive Process Reengineering and Cross-Functional Collaboration

Continuously engage with stakeholders to identify pain points and implement solutions.

Take the lead in workflow redesign to enhance operational efficiency.

Ensure alignment between automation efforts and company-wide objectives.