Business Process and Automation Specialist

Badger Holdings (Pty) Ltd; George; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An insurance services firm in George, South Africa seeks a proactive Business Process and Automation Specialist to drive optimization efforts. The ideal candidate will enhance operational efficiency and implement automation strategies. Responsibilities include leading technology evaluations and collaborating with stakeholders for process improvements. This is a full-time entry-level position offering significant growth opportunities.

Qualifications

• Proven experience in process improvement and automation.
• Strong analytical skills with a focus on data-driven decision-making.
• Ability to work independently with minimal guidance.

Responsibilities

• Identify and implement process optimization strategies.
• Drive the digitisation of operational processes.
• Lead technology evaluations and vendor selections.

Skills

Process optimization

Automation implementation

Data analysis

Job description

Business Process and Automation Specialist

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Job Description

Business Process and Automation Specialist takes ownership of identifying, designing, and implementing process optimization strategies to drive measurable improvements. This role requires a proactive, solutions-driven professional who will work with minimal guidance, leading process improvement efforts that enhance operational efficiency, automation, and scalability.

Overview

Job Description

Business Process and Automation Specialist takes ownership of identifying, designing, and implementing process optimization strategies to drive measurable improvements. This role requires a proactive, solutions-driven professional who will work with minimal guidance, leading process improvement efforts that enhance operational efficiency, automation, and scalability.

Key Responsibilities

Lead the digitisation and scaling of operational processes and systems within the 5-Year Digital Transformation Roadmap

Take ownership of identifying, analysing, and recommending scalable solutions while ensuring they

align with long-term business objectives.

Identify risks, dependencies, and opportunities for accelerating transformation efforts.

Own and Drive Process Optimisation and Scalability

Analyse and identify inefficiencies in operational processes.

Design, recommend, and implement scalable solutions that align with long-term business goals.

Drive continuous improvements in lead handling, process efficiency and automation, and enhanced

query resolution and customer experience within contact centre.

Lead Technology Evaluation and Vendor Selection

Work with the solutions analyst with vendor evaluations and selections, ensuring that technology

aligns with digital strategy.

Collaborate with Softsure, IT, Data and business units to integrate automation tools effectively.

Ensuring future-proof, scalable technology adoption by operational teams

Performance Monitoring And Continuous Optimisation

Develop and implement key performance tracking mechanisms for all workflow improvements.

Continuously refine processes based on data-driven insights.

Data Flow and Automation

Lead the identification and implementation of automation opportunities across operational

departments.

Collaborate with AI specialists to implement intelligent automation solutions.

Monitor data flows, and identify inefficiencies, and optimisation opportunities.

Drive Process Reengineering and Cross-Functional Collaboration

Continuously engage with stakeholders to identify pain points and implement solutions.

Take the lead in workflow redesign to enhance operational efficiency.

Ensure alignment between automation efforts and company-wide objectives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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