Business Process Analyst / Auditor (Consultant)

Velocity Media; Johannesburg; Hybrid; ZAR 45,000 - 65,000; Full time

Job summary

A leading consulting firm seeks an experienced Business Process Analyst / Auditor to lead transformative initiatives across various client operations. You will analyse and optimise business processes, implement AI-driven solutions, and guide clients through complex change management. Join us for innovative projects and meaningful professional growth opportunities in a dynamic environment.

Benefits

Flexible remote work

Professional growth opportunities

Engagement with diverse enterprise clients

Participation in cutting-edge AI projects

Qualifications

• 5+ years in business process analysis, auditing, or consulting.
• Strong experience in BPR, workflow optimisation, and automation.
• Ability to create process documentation and BPMN diagrams.

Responsibilities

• Conduct high-level audits of client business processes.
• Develop 'To-Be' process models focusing on automation.
• Identify and implement automation opportunities within client operations.

Skills

Business Process Reengineering (BPR)

Workflow Optimisation

Risk Assessment

Automation

Client Management

Education

Bachelor's degree or higher in relevant field

Certifications in BPM, Lean Six Sigma, AI Automation, or Change Management

Tools

HubSpot

CRM Systems Integration Tools

AI-driven Process Optimisation Tools

Job description

Vacancy : Business Process Analyst / Auditor (Consultant)

We are looking for an experienced Business Process Analyst / Auditor with a consulting background to lead process audits, optimisation, and automation initiatives for ourselves and our clients.

This role is ideal for someone who thrives in dynamic, fast-paced environments and has a strong understanding of process redesign, risk analysis, automation, and CRM system integration.

As a key consultant, you will be responsible for analysing and improving business processes across the entire customer lifecycle, ensuring seamless integration with CRM and other operational systems.

You will play a key role in helping clients streamline workflows, identify inefficiencies, and implement AI-driven automation solutions.

Responsibilities include:

1. Conduct high-level audits of client business processes across marketing, sales, customer service, and operations. Document all "As-Is" processes, including text-based descriptions and process flow diagrams. Identify bottlenecks, inefficiencies, risks, and opportunities for optimisation.
2. Process optimisation & redesign: Develop "To-Be" process models focusing on automation, AI integration, and RevOps best practices. Ensure processes account for functionalities across CRM, ERP, and other systems. Recommend solutions to improve efficiency, scalability, and compliance.
3. Automation & system integration: Identify and implement automation opportunities within client operations. Ensure seamless CRM (HubSpot) integration with ERP, LMS, marketing automation, and analytics platforms. Collaborate with developers to execute digital transformation strategies.
4. Assess risks associated with current processes. Develop risk mitigation frameworks to ensure stability and compliance. Assist clients in managing operational change and reducing process-related risks.
5. Serve as a trusted consultant to client leadership, guiding them through process transformation. Lead workshops, training sessions, and change management programs. Work with stakeholders to drive adoption and continuous improvement.

Required Experience & Qualifications:

• 5+ years in business process analysis, auditing, or consulting.
• Strong experience in BPR, workflow optimisation, and automation.
• Understanding of CRM systems (preferably HubSpot) and enterprise software integration.
• Expertise in risk assessment, compliance, and process governance.
• Experience leading digital transformation and RevOps projects.
• Ability to create process documentation, BPMN diagrams, and SOPs.
• Strong client-facing and consulting skills, with experience managing enterprise clients.
• Ability to work independently and deliver impactful process improvements.

Preferred Qualifications:

• Certifications in BPM, Lean Six Sigma, AI automation, or Change Management.
• Experience with AI-driven process optimisation tools.
• Background in consulting or agency environments across industries.
• Experience integrating CRM with ERP, marketing automation, and analytics platforms.

Why Join Us?

• Work on cutting-edge AI & automation projects.
• Engage with diverse enterprise clients across industries.
• Enjoy flexible remote work and professional growth opportunities.
• Be part of a high-impact team driving real business change.