Business Operations Manager

Role Overview

Reporting to and supporting the regional Project Management Office Lead, the Business Operations Manager plays a crucial role in ensuring smooth and efficient operations in one or more of our regional offices. They participate in the operations of various areas of the business including project management, resource management, and growth. They are important users and optimizers of organizational processes that drive efficiency and effectiveness.

Business Operations Managers are expected to have knowledge and skills in areas such as Scope Development, Budgeting, Resource Project/Risk Management, and Sales Operations. They are required to be able to analyze data across all these areas, draw conclusions from the data, and communicate their findings.

Core Areas of Responsibility
Primary

Project & Business Management
• Monitor that projects in our portfolio are appropriately planned, executed on time, on budget, and at a high level of quality.
• Track and report on project performance data (e.g. velocity, percent complete, etc.). Use this work to contribute to improving overall business health and performance.
• Participate in identifying, defining, documenting, and deploying process improvements.

Resource Management
• Monitor the allocation of resources throughout the project lifecycle by ensuring that initial allocations are correctly captured and that the allocations are regularly updated as the project progresses.
• Harness available data to track and report on progress and performance in areas including estimates vs. actuals (EvA), utilization, billability, and time sheet completion adherence.

Sales Operations
• Ensure data entry is accurate and timely.
• Ensure information and documentation are appropriately transferred from Growth teams to Delivery teams.

Qualifications
• 2-4 years of experience in a related role (internal operations) in environments such as advertising agencies, internal marketing teams, technology organizations, management consulting firms, software development firms, or publisher-side companies.
• Highly organized, detail-oriented, process-oriented, and solution-oriented with an ability to perform with speed and accuracy.
• Proven ability to define and document business processes.
• Ability to communicate effectively and appropriately via a variety of mediums/modes (verbal, email, long-form, presentations, collaboration platforms, etc.).
• Experience with core business applications such as Microsoft Office Suite (particularly Excel) and data visualization platforms (ideally Power BI).
• Experience working with HR, operations, project management, external service providers, finance teams, third parties, and offshore teams would be an advantage.
• Prior exposure to professional service automation tools (like ProjectorPSA) and CRM software (like HubSpot or Salesforce) would be an added advantage.