Business Operations Analyst

Silversmith Capital Partners; Cape Town; On-site; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Flexible PTO

Mental health support and therapy

RSUs (stock)

Coursera access

Parental leave

Home office stipend

Job summary

impact.com is seeking a proactive Business Operations Analyst to bridge internal teams with Finance for budgets, forecasts, and headcount planning. You will gather inputs, validate data, and ensure timely, accurate information is available for decision-making.

The role emphasizes asking the right questions, organizing stakeholders, and maintaining clean data rather than building models from scratch. Strong collaboration and attention to detail are essential.

Qualifications

• 1–3 years of experience in business operations, project coordination, or a similar cross-functional role.
• Comfortable working with financial data — able to read a budget or variance report, even if not building the models.
• Strong organizational skills and ability to manage multiple workstreams and deadlines simultaneously.
• Natural communicator who can work effectively with both operational teams and Finance stakeholders.
• High attention to detail, especially when handling data that others will rely on.
• Proficiency in Excel or Google Sheets required.
• Experience with shared trackers or project management tools a plus.
• Familiarity with HRIS or ERP systems (e.g., Workday, SAP, NetSuite) is a plus.
• Bachelor's degree in Business, Operations, Finance, or a related field preferred.

Responsibilities

• Act as the primary liaison between internal business units and Finance for budget cycles, forecasting rounds, and headcount planning.
• Collect, organize, and validate inputs from department leads and package them for Finance in a consistent format.
• Follow up with stakeholders to ensure Finance deliverables are complete and on time.
• Identify data gaps and work with teams to resolve issues before reaching Finance.
• Maintain a clear view of departmental budgets and explain numbers in plain language.
• Track open roles, backfills, and headcount changes across the organization.
• Coordinate submission timelines for annual and mid-year planning processes.
• Help leads prepare for Finance reviews by organizing materials and data.
• Monitor changes to headcount plans or budgets and communicate updates.

Skills

Budgeting

Forecasting

Cross-functional collaboration

Excel

Data analysis

Education

Bachelor's degree in Business, Operations, Finance, or related field

Tools

Excel/Google Sheets

Workday

SAP

NetSuite

Job description

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

About the Role

We are looking for a proactive, organized, and people-savvy Business Operations Analyst to join our team. In this role, you will serve as a key connector between our internal departments and the Finance team — gathering the data, context, and inputs that Finance needs to build accurate budgets, forecasts, and headcount plans.

Success in this role is less about building the financial models yourself and more about knowing the right questions to ask, keeping stakeholders organized and on track, and ensuring Finance always has clean, reliable information to work with. This is a great fit for someone who thrives on cross-functional collaboration, stays on top of the details, and brings structure to ambiguous situations.

Key Responsibilities

Finance Liaison & Data Coordination

• Act as the primary point of contact between internal business units and the Finance team for budget cycles, forecasting rounds, and headcount planning.


• Collect, organize, and validate inputs from department leads (headcount changes, spend requests, project forecasts) and package them for Finance in a consistent, usable format.


• Proactively follow up with stakeholders to ensure Finance deliverables are complete, accurate, and submitted on time.


• Surface inconsistencies or gaps in the data before they reach Finance, flagging issues and working with the appropriate teams to resolve them.


• Maintain a clear view of where each department stands against budget and help teams understand their numbers in plain language.

Planning & Headcount Tracking

• Track open roles, backfills, and headcount changes across the organization, keeping records current and reconciled with HR and Finance systems.


• Support the annual and mid-year planning process by coordinating submission timelines, gathering department-level inputs, and ensuring completeness.


• Help business unit leads prepare for Finance reviews by organizing their materials, anticipating questions, and ensuring supporting data is in order.


• Monitor changes to headcount plans or budgets throughout the year and communicate updates clearly to impacted stakeholders.

Operational Reporting & Organizational Support

• Maintain shared trackers, templates, and reference documents that keep operational and financial data organized and accessible.


• Pull and format standard reports from internal systems to support recurring business reviews and ad hoc stakeholder requests.


• Assist with org-wide initiatives such as workforce planning, cost center updates, or operational process improvements.


• Help draft clear, concise summaries and presentations that translate operational data into actionable insights for leadership.

Qualifications

• 1–3 years of experience in business operations, project coordination, or a similar cross-functional role


• Comfortable working with financial data — able to read a budget or variance report, even if not building the models


• Strong organizational skills and ability to manage multiple workstreams and deadlines simultaneously


• Natural communicator who can work effectively with both operational teams and Finance stakeholders


• High attention to detail, especially when handling data that others will rely on


• Proficiency in Excel or Google Sheets required


• Experience with shared trackers or project management tools a plus


• Familiarity with HRIS or ERP systems (e.g., Workday, SAP, NetSuite) is a plus


• Bachelor's degree in Business, Operations, Finance, or a related field preferred

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.


• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.


• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3‑year vesting schedule, pending Board approval.


• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.


• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.


• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.