Business Manager : Strategy

To provide a business management support function through the coordination of various strategic initiatives and operations management interventions, thereby supporting the Executive and the team to achieve effective and efficient application of resources.

To support the Executive and the business unit team with various activities, with particular emphasis on Business Planning, Performance Management, Project Coordination, Risk Management, Change Management, Operational and Administrative functions, while facilitating proper governance and compliance to legislation and best practices within the framework of the Bank's policies and guidelines.

Key Performance Areas

1. Business Planning at Divisional level

Coordinate and contribute to the development and implementation of the Corporate plan and Divisional plan to execute agreed strategic objectives.

Work with team members and secure cooperation from colleagues and divisional team members to implement key strategies, projects, and initiatives as identified for the division.

Coordinate, monitor, track, and report on these strategies and initiatives, including recommending enhancements or changes as required.

Provide business intelligence to the Executive by conducting studies, research, and keeping abreast of issues affecting areas of responsibility, which inform the direction of the Business Unit.

Coordinate and manage the development of the Divisional budget and resources—short and long term—and ensure alignment with the Divisional plan.

Strategic Coordination and Preparation for Meetings and Engagements

Prepare the divisional annual calendar.

Engage with the Executive's direct reports and prepare agendas for Management Committee (Manco) meetings.

Track all resolutions and action items from Manco meetings.

Coordinate and/or prepare concept documents, reports, memos, letters, and presentations on behalf of the Executive/General Managers as needed.

Research, collate relevant information, scrutinize complex submissions/reports, and provide feedback to the Executive.

Operational and Divisional Efficiencies

Support the Executive in establishing effective business support functions, setting up systems, processes, and procedures to improve efficiencies and customer experience.

Manage the flow of information and documents across the division down to implementation levels.

Monitor and evaluate efficiencies, identify opportunities for enhancement, and champion new service delivery methods.

Act as Budget Controller for the Executive, monitor and report on budget variances, and support budget compilation for business unit managers.

Risk, Governance, and Ethics Management

Represent the Division as a Risk champion.

Monitor business continuity and Enterprise Risk Management aspects.

Identify potential risks and recommend mitigation measures, updating the risk register accordingly.

Project Management

Plan, manage, monitor, and evaluate strategic projects to support delivery of outcomes.

Coordinate high-level meetings and events related to projects.

Divisional Performance Reporting

Develop and manage performance monitoring processes.

Assist in developing management analytics for effective business performance reporting.

Coordinate performance review sessions, develop scorecards, and evaluate success based on strategic and operational objectives.

Package and submit performance reports to stakeholders, including preparing submissions for sub-committees and EXCO.

Qualifications and Experience

• Postgraduate qualification in Business Administration or relevant field.
• 5–8 years of relevant experience as a Business Manager, Management Consultant, Project Manager, or Executive Coordinator.
• At least 5 years of leadership experience in a similar environment.
• Skills in analytics, legislation, strategic report writing, Microsoft Office, strategic planning, governance, risk management, and Board meeting procedures.