Business Line Manager (Specialised Industrial Services)

Ann Swann Personnel (Pty) Ltd; Boksburg; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A leading global company is seeking a Business Line Manager for service operations in high-tech industrial solutions. This strategic role emphasizes customer satisfaction and service efficiency, requiring strong leadership and a proactive approach to innovation in service delivery.

Benefits

Medical Aid contribution

Pension Fund contribution

Competitive salary package

Autonomy and support for business growth

Qualifications

• Minimum 7–10 years in senior service management roles.
• 5 years in a senior management role with regional team oversight.
• Strong understanding of product and service innovations.

Responsibilities

• Lead, mentor, and manage a national service team.
• Drive strategic initiatives for customer experience and profitability.
• Implement technology-led service models like remote diagnostics.

Skills

Customer relationship skills

Stakeholder engagement

Strong technical aptitude

Commercial mindset

Education

Degree in Engineering, Business, or related field

MBA

Tools

SAP

ERP systems

Job description

Are you a forward-thinking service leader with a passion for innovation, team performance, and customer success? We’re searching for a dynamic Business Line Manager to head up service operations within a high-tech industrial business. If you thrive in fast-paced environments and have a strong understanding of connected technologies, smart tools, and digital service trends — this one’s for you.

About the Company

Our client is a globally recognised player in industrial technology solutions. With a strong local presence and a forward-looking culture, they empower their teams to drive change, lead with insight, and deliver smarter service outcomes.

Role Overview

This is a key leadership role where you’ll be responsible for the strategic growth, performance, and development of the national service business. You’ll drive customer satisfaction through proactive service delivery, implement cutting-edge support models, and ensure your team stays ahead of technological trends in the industrial space.

Key Responsibilities

• Lead, mentor, and manage a national service team (technical field staff, service coordinators, support).
• Drive strategic initiatives to improve service efficiency, customer experience, and profitability.
• Implement technology-led service models including remote diagnostics, smart tooling, and digital tracking.
• Monitor KPIs, analyse performance, and drive continuous improvement.
• Act as a senior client liaison, handling escalations and major contracts.
• Partner with sales, technical, and logistics departments to ensure seamless operations.
• Champion the adoption of new technologies, tools, and service platforms.

Requirements

• Degree in Engineering, Business, or a related field (MBA advantageous).
• Minimum 7–10 years in senior service management roles, ideally with over 15 years total in the service environment .
• Strong technical aptitude — able to grasp and communicate product and service innovations.
• Minimum 5 years in a senior management role with regional team oversight.
• Strong customer relationship and stakeholder engagement skills.
• Customer-focused with a commercial mindset.
• Experience with SAP or other ERP systems.
• Willingness to travel across Southern and Sub-Saharan Africa.

What’s in it for you?

• Join a stable, respected global brand with reach across the continent.
• Competitive package including :
• Medical Aid contribution
• Pension Fund contribution
• Full ownership of a key business area with measurable impact.
• Autonomy and support to build a successful regional service operation.