Business Line Manager - Service

Ann Swann Personnel; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A staffing agency in Johannesburg seeks a leader for the aftermarket business. The role involves implementing a diverse strategy, managing customer relationships, and holding P&L ownership for the Service Division. The ideal candidate boasts over 5 years in aftermarket sales, significant leadership experience, and a technical background in engineering or related fields.

Qualifications

• Minimum 5+ years' experience in aftermarket sales or service management.
• Experience in growing service or parts sales.
• Background in power tools or related mechanical/electrical industries.

Responsibilities

• Lead and grow the aftermarket business with a diverse strategy.
• Define and execute product service strategy for the region.
• Manage dealer networks to boost part sales.

Skills

Aftermarket sales expertise

Customer relationship management

P&L ownership

Leadership skills

Strategic planning

Education

Technical qualification or relevant degree in Engineering or Business

Job description

Key Responsibilities :

• Lead and grow the aftermarket business by implementing a diversified product, customer, and channel strategy.
• Define and execute the product service strategy for different product ranges within the region.
• Build and maintain strong customer relationships to increase service revenue and customer retention.
• Prepare accurate and timely service quotations, ensuring high conversion and customer satisfaction.
• Collaborate with internal teams to improve service delivery, technical support, and field service capabilities.
• Drive digital initiatives, including lead generation, data utilisation, and e-platform engagement.
• Manage dealer networks through training, engagement, and loyalty programs to boost part sales and technical competence.
• Take full P&L ownership for the Service Division in your territory and achieve agreed business targets.
• Champion organisational development by ensuring talent development, succession planning, and leadership growth.

Your Mission Includes :

Achieve sustainable, profitable, inclusive growth in the region.

Grow market share (1 : 1 ratio) through a well-balanced approach of ad-hoc services, preventive maintenance, optimisation, and accessories.

Create and implement a Full Potential Plan based on the installed base of equipment.

Establish a structured team with clear KPIs, job descriptions, and annual appraisals.

Lead the planning process, becoming a project owner and mentor for team success.

Requirements :

Technical qualification or relevant degree in Engineering, Business, or related fields preferred.

Minimum 5+ years' experience in aftermarket sales, service management , or industrial equipment sectors .

Background in power tools or related mechanical / electrical technical industries.

Demonstrated success in growing service or parts sales and managing P&L responsibility.

Strong leadership, analytical, and strategic thinking capabilities.

Ability to develop teams and manage cross-functional collaboration.

Experience with dealer networks , field service teams , and digital transformation is a plus.