Business Intelligence (BI) Specialist

Dananda Talent; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading talent acquisition firm in Johannesburg is seeking an experienced Business Intelligence Specialist to develop and maintain CRM dashboards and reports. This role requires strong proficiency in BI tools and SQL, with a focus on delivering actionable insights to support sales and marketing teams. The ideal candidate should have a bachelor's degree in a relevant field and over three years of experience in BI reporting. Excellent communication skills are essential to present findings to stakeholders effectively.

Qualifications

• 3+ years of experience in BI reporting and dashboard development.
• Proficiency in BI tools for report and dashboard creation.
• Strong SQL skills for data extraction, transformation, and analysis.

Responsibilities

• Develop and maintain CRM dashboards and reports for various teams.
• Translate business requirements into user-friendly dashboards.
• Ensure CRM data integrity and conduct regular quality checks.

Skills

BI reporting

CRM systems

SQL

Data Analytics

Communication skills

Education

Bachelors Degree in Information Systems, Data Analytics, Business Intelligence, or related field

Tools

Power BI

Tableau

QlikView

Job description

Key Requirements :

• Bachelors Degree in Information Systems, Data Analytics, Business Intelligence, or a related field.
• 3+ years of experience in BI reporting and dashboard development, with a strong focus on CRM systems.
• Proficiency in BI tools (e.g., Power BI, Tableau, QlikView, or similar) for report and dashboard creation.
• Strong SQL skills for data extraction, transformation, and analysis.
• Experience with CRM platforms (e.g., Salesforce, HubSpot, MS Dynamics) .
• Understanding of workforce management principles and reporting needs.
• Excellent analytical and problem-solving skills, with attention to detail.
• Ability to work with cross-functional teams, gathering requirements and translating them into reporting solutions.
• Strong communication and presentation skills to deliver insights to stakeholders effectively.

Key Responsibilities :

Develop, implement, and maintain CRM dashboards and reports to support Sales, Marketing, and Customer Support teams.

Translate business requirements into insightful, user-friendly dashboards and data models.

Analyse CRM data to track pipeline health, customer behaviours, conversion metrics, and sales effectiveness.

Support workforce management reporting , including capacity planning, productivity tracking, and scheduling analysis to optimise staffing levels.

Ensure CRM data integrity, conduct regular data quality checks, and identify gaps or inconsistencies for resolution.

Build automated reporting processes to improve turnaround times and accuracy of reports.

Partner with business stakeholders to identify reporting needs and deliver actionable insights to support business strategies.

Maintain documentation of report logic, dashboard structures, and data lineage for business continuity.

Present insights clearly to non-technical stakeholders, enabling informed decision-making.

Monitor CRM system updates and enhancements to align reporting with system changes.