Business Intelligence Analyst (842)

Teleperformance; Cape Town; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Teleperformance is seeking an experienced Business Intelligence Analyst II to join our Central Business Insights team in Cape Town. You will develop and present actionable BI insights using Power BI/SQL, collaborating with senior leaders to drive strategic decisions.

The role requires strong data analysis, BI reporting experience, and proficiency with Power BI, SQL, and Excel. You will contribute to data accuracy and build dashboards that inform business operations and performance metrics.

Qualifications

• Minimum 2 years in MI/BI or data-analyst roles with BI report design.
• Strong Excel skills including pivots, formulas and macros.
• Experience designing BI reports for senior stakeholders.
• Familiarity with BI tools such as Power BI, Business Objects or Tableau.

Responsibilities

• Design, develop and maintain Power BI dashboards and reports.
• Analyze complex datasets and identify key trends for insights.
• Automate reporting to ensure accuracy and timeliness.
• Write SQL queries and manage data for reporting.
• Collaborate with senior leaders to deliver actionable insights.
• Ensure data accuracy, storage and security.
• Drive data-driven process improvements.
• Provide reporting on call centre operations if applicable.

Skills

MI/BI/Data analyst experience

Data analysis

Excel proficiency

Education

Bachelor’s Degree (NQF7)

Matric Equivalent

Six Sigma Yellow Belt (preferred)

Tools

Power BI

Business Objects

Tableau

SQL

MS SQL

Java

PHP

Job description

Overview

Job Overview

We are looking for an experienced Business Intelligence Analyst II to join our Central Business Insights team. This individual will be responsible for developing and presenting actionable business intelligence insights using Power BI/SQL and other reporting tools. The role requires expertise in data analysis and a solid understanding of business needs and processes. You will collaborate with senior business leaders to ensure that insights are delivered in a clear and actionable manner, helping the business achieve its strategic goals.

Qualifications

Qualification & Experience Required:

• Matric Equivalent
• Bachelor’s Degree in a relevant field (NQF7) preferred.
• At least 2 years' experience in a Management Information (MI), Business Intelligence (BI), or Data Analyst role.
• Proven experience in designing and developing BI reports, particularly for senior business stakeholders.
• Strong proficiency inMicrosoft Excel, including pivot tables, formulas, and macros.
• Experience with Power BI, Business Objects, Tableau, or similar automated reporting tools.
• Strong experience with SQL, MSQL, Java, PHP, or other coding languages.
• Knowledge of how data is stored and managed, ensuring data accuracy and accessibility.
• Six Sigma Yellow Belt (preferred).

Responsibilities

Key Responsibilities:

• Power BI Development:Design, develop, and maintain interactive Power BI dashboards and reports, providing business stakeholders with meaningful insights and helping to drive decision-making.
• Data Analysis & Reporting:Analyze complex datasets, identify key trends, and transform data into actionable business insights.
• Automated Reporting:Utilize tools such asPower BI,Business Objects, orTableauto automate reporting processes, ensuring that reports are accurate, timely, and accessible.
• SQL Querying & Database Management:Work withSQL,MSQL, and other coding languages to extract and manipulate data for reporting purposes.
• Business Stakeholder Collaboration:Engage with senior business leaders to understand their data needs and ensure reports are designed to meet those needs, delivering actionable insights.
• Data Storage & Management:Ensure data is accurately stored and easily accessible, while maintaining data integrity and security.
• Process Improvement:Use data analysis to identify areas of improvement and implement data-driven solutions to improve business operations.
• Call Centre Data:Leverage knowledge of call centre systems such asAvaya CMSandIEX6to provide insights and reporting on call centre operations and performance.