Business Integration Specialist

IQVIA Argentina; Bellville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading global provider of healthcare solutions is seeking a Migration and Integration Specialist to engage with customers, manage data operations, and enhance project delivery. The ideal candidate has extensive experience in project management, strong communication skills, and proficiency in CRM systems. This role is crucial in supporting customer master data linking and driving business growth.

Qualifications

• Minimum 5 years of relevant working experience.
• Ability to work effectively across the organization.
• Hands-on experience with experimentation and analysis.

Responsibilities

• Engage with customers on data operations and integration.
• Manage customer master data linking process.
• Identify new business opportunities and contribute to growth.

Skills

Project management skills

Client influencing skills

Analytical problem-solving

Strong communication skills

Proficiency in CRM systems

Attention to detail

Education

Relevant qualifications (minimum 3 years)

Tools

CRM systems

MS Office applications

Job description

Responsibilities:

Migration and Integration Role:

• Engage strategically with customer business and technical partner functions, providing guidance on data operations specific to migration, integration, and customer master data management.
• Evaluate customer requirements related to data and business migration, business integration, business reporting, field force structure, and territory alignment.
• Manage the customer master data linking process as part of the Data Migration process.
• Collaborate closely with Data Management and QA Heads of Departments (HODs) based on instructions from the Data Integration (DI) Manager and Key Account Manager (KAM).
• Communicate estimated delivery timelines to customers.
• Deliver files to customers along with relevant statistics.
• Support the linking of customer master data to Medpages unique identifiers.
• Conduct in-depth reviews of system functional specifications or provide Medpages-driven functional specifications.
• Plan and coordinate daily activities related to data integration to enhance operational effectiveness for customers.
• Assist with project plan preparation and manage projects to successful and timely completion.
• Provide IT-developed and approved quotes for all integration jobs and ensure timely invoicing.
• Ensure testing and validation processes are in place for all data files/formats to meet customer specifications.
• Review, QA, and provide final sign-off on all new file formats.
• Liaise with the Medpages contracts manager to ensure Third-Party Agreements and NDAs are in place for all customer vendors assisting with data integration.
• Identify new business opportunities and participate in sales activities to contribute to company growth.

General:

• Undertake general administrative duties as required by the business.
• Manage tasks and calls on CRM and IT applications, ensuring due dates are met and tasks are effectively prioritized.
• Efficiently use all Medpages and IQVIA applications and systems as per company standards.

Qualifications and Experience:

• Minimum 3 years of relevant qualifications.
• Minimum 5 years of relevant working experience.
• Solid project management skills and client influencing and relationship-building skills.
• Ability to work effectively with others across the organization to accomplish team goals.
• Demonstrated analytical problem-solving capability with both systems and workflows.
• High attention to detail with strong written and verbal communication skills.
• Proficiency in CRM systems and MS Office applications.
• Strong communicator with an orientation towards impact, comfortable working cross-functionally and independently.
• Excellent presentation, communication, and client influencing skills.
• Hands-on experience with experimentation, including design, implementation, and methodologies for analysing and interpreting results to stakeholders.
• Flexibility and a champion of change.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com