Business Implementation Manager - EDI, API & Project Management (Fixed Term Position)

DSV - Global Transport and Logistics; Kempton Park; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in logistics is seeking a Business Implementation Manager specializing in EDI and API integrations. The role involves managing customer integration projects, ensuring timely delivery, and maintaining KPIs. Candidates should have strong project management skills and relevant experience in logistics. This fixed-term position offers a dynamic work environment with opportunities for growth.

Qualifications

• 6-8 years in Business Analysis or related Systems role with EDI/API emphasis.
• Experience in Freight Forwarding or Logistics is a plus.

Responsibilities

• Liaise with customers and service providers for EDI/API projects.
• Define test scenarios and support IT during integration.
• Act as escalation point for customer integrations.

Skills

Project Management

Customer Engagement

Analytical Skills

Education

Matric

Industry-level or Tertiary Qualification

Tools

EDI/API Technologies

ERP Systems

Job description

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)

Job Posting Title: Business Implementation Manager - EDI, API & Project Management (Fixed Term Position)

Time Type: Full Time

Main Purpose of The Role:

• Liaise with Customer & Service Provider, Account owner, and IT to deliver EDI/API integration projects on time and within KPI.
• Review and validate customer requirements and submit Business Request Form.
• Define To-Be Process (process mapping) and develop Internal Operating Procedures and manuals with Key Account Manager teams for operational use.
• Develop User Acceptance Tests and ensure execution and sign-off.
• Facilitate system training for operations on customer-specific processes.
• Implement EDI/API integration in the business with support from Customer Integration Office.
• Act as the first escalation point to management for Customer Integration Office.
• Manage and adhere to all defined KPIs to avoid penalties and additional costs on integration projects.

Minimum Requirements:

• Experience: 6-8 years in Business Analysis, Consulting, or related Systems role, with emphasis on EDI/API integrations.
• Strong project management skills and ability to self-manage.
• Customer Engagement: Proven experience in a front-facing role engaging directly with customers.
• Industry Knowledge: Experience in Freight Forwarding or Logistics is a plus.
• Additional Considerations: Candidates in current Freight Forwarding roles in Operations or Account Management with technical acumen and customer integration experience may be considered.

Qualifications:

Matric (essential). Advantageous to have industry-level or tertiary qualification.

Computer Packages:

Solid understanding of EDI/API technologies and disciplines, forwarding-related TMS or customer visibility platforms advantageous, knowledge of main ERP systems advantageous.

Duties and Responsibilities:

• Support business/sales during tender/RFQ processes related to customer integration.
• Serve as the first point of contact for local business and sales when an integration or adjustment is requested.
• Collect documentation and test files from customers, including Message Instruction Guides, sample files, and XSD schemas.
• Gather operational requirements and start the integration process by submitting Business Request Forms.
• Support and align with IT for creating Customer Scope Documents and obtain customer sign-off.
• Define test scenarios, create reference shipments, and support IT during BRD and EDI specification creation.
• Participate in integration planning with relevant teams.
• Ensure all approvals and stakeholder alignments are obtained timely.
• Act as the escalation point for business management regarding customer integrations.
• Support IT in executing integration tests and ensure UAT scenarios are prepared in advance.
• Execute UAT with support, troubleshoot issues, and obtain sign-off.
• Develop and ensure processes, procedures, and training are in place for business use.
• Coordinate hypercare meetings, document incidents, and support post-go-live activities.

Added Advantages:

• Strong technical/system acumen, deadline-driven, excellent communication and relationship-building skills.
• Pragmatic, hands-on, project management skills, dynamic, analytical, and solution-minded.

At DSV, we are committed to diversity and inclusion. We offer a dynamic environment where you can grow your career and make an impact in the logistics industry. Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Only shortlisted candidates will be contacted. If you do not hear from us within four weeks, consider your application unsuccessful. We follow fair, non-discriminatory hiring practices and prioritize affirmative action in line with Employment Equity Act.