Business Development Representative

Payjoy, Inc; Johannesburg; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative financial service provider is seeking a dynamic individual to join their commercial team. This role involves managing partner relationships, providing administrative support, and ensuring seamless onboarding processes. You'll act as a subject matter expert, addressing partner queries and enhancing their experience through effective communication and problem-solving. With a commitment to financial stability for underserved customers, this position offers a unique opportunity to contribute to impactful projects while enjoying a range of benefits including health insurance, a pension fund, and generous vacation days. If you're self-motivated and tech-savvy, this role is perfect for you!

Benefits

Health Insurance

Pension Fund

20 Days of Vacation

Home Office Equipment

Fitness Perks

$2,000 Annual Co-working Travel Perk

$2,000 Annual Professional Development Perk

Qualifications

• 1+ years in support/account management in telecom, retail, or finance.
• Strong communication and technology skills required.

Responsibilities

• Manage partner onboarding and documentation efficiently.
• Provide technical guidance and support to partners.

Skills

Communication Skills

Problem Solving

Self-motivation

Technical Skills

Education

Bachelor's Degree in Industrial Engineering

Bachelor's Degree in Administration

Tools

MS Office

CRMs

SQL

Google Suite

ZOHO

Zendesk

Job description

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets achieve financial stability and success.

We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.

As of now, we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

Role Overview

This role is responsible for managing processes linked with our commercial team and merchants, providing administrative support, ensuring effective onboarding of admin/merchant/clerks (partners), identifying potential risks in current processes, and providing insights to stakeholders.

Key Responsibilities

1. Handle partners' queries, support requests, and operational coordination.
2. Act as a subject matter expert regarding specific issues and concerns raised by partners.
3. Provide accurate, valid, and complete information using the appropriate methods and tools.
4. Manage merchant/partner onboarding, including documentation, data entry, and record-keeping to facilitate searches (official letters, complaints, etc.).
5. Provide technical guidance to customers on using products or services effectively and efficiently.
6. Document and escalate issues encountered with the merchant console; escalate complex issues to higher-level support.
7. Oversee store-related tasks, including creation, closure, and clerk management.
8. Manage partner communication channels and NPS via chats, WhatsApp, and social networks.
9. Provide weekly reports and recommendations for improving merchant experience to related managers.

Requirements

• Bachelor's degree in industrial engineering, administration, or a related field.
• More than 1 year of support and/or account management experience in sectors such as telecommunications, retail, or finance.
• Self-motivated with strong communication skills to engage customers effectively.
• Strong technology skills, including MS Office, CRMs, SQL, Google Suite or Office (especially Excel), ZOHO, Zendesk, and other CRM systems.
• Ability to communicate ideas assertively, solve problems effectively, and focus on continuous improvement.

Benefits

• Health Insurance
• Pension Fund
• 20 days of vacation
• Phone, headphone, home office equipment, and fitness perks
• $2,000 USD annual co-working travel perk
• $2,000 USD annual professional development perk

PayJoy is proud to be an Equal Employment Opportunity employer, welcoming people of all backgrounds. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics.

Our principle: Finance for the next billion.