Business Development Manager Kia South Africa (Pty) Ltd - Kia Parts Distribution Centre

Motus Holdings Limited; Germiston; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading automotive company seeks a Business Development Manager in Germiston. The role involves analyzing performance against KPIs, enhancing customer satisfaction, and improving operational processes. Candidates should have 5-7 years of relevant experience, a Matric certificate, and a background in business administration. A valid driver’s license is required. This position offers a chance to work within a dynamic and customer-focused environment.

Qualifications

• 5 - 7 years of experience in a similar environment.
• Automotive aftersales experience.
• Valid driver’s license.

Responsibilities

• Analyze commercial performance relative to KPIs.
• Assess customer satisfaction index and design action plans.
• Identify opportunities to improve operational processes.

Skills

Customer satisfaction analysis

Operational reporting

Sales profitability

Education

Matric

Business Administration tertiary qualification

Technical acumen or qualification

Job description

Job title : Business Development Manager Kia South Africa (Pty) Ltd - Kia Parts Distribution Centre

Job Location : Gauteng, Germiston Deadline : August 09, 2025

Specific Role Responsibilities

1. Analyze the commercial performance of the service and parts departments relative to set KPIs and develop improvement plans with the dealer where necessary.
2. Assess customer satisfaction index (CSI) performance and assist in designing and managing action plans to meet CSI objectives.
3. Conduct research and gather data to support operational reporting and decision-making processes.
4. Identify new opportunities and technologies that could improve operational processes.
5. Define standard operating procedures (SOPs) tailored to the dealer's circumstances and requirements.
6. Ensure compliance with current recall campaigns and employ the correct operational tools and processes as defined by the manufacturer.
7. Monitor dealer adherence to Aftersales standards related to service, parts, and customer care.
8. Provide specialist advice for planning value-added process improvements, initiatives, and services.
9. Recommend solutions to enhance process and service quality.
10. Follow organizational policies to ensure cost-effectiveness and reduce wastage of materials or equipment.
11. Drive service and parts sales profitability and turnover at the dealer level.
12. Review and analyze the dealer's financial accounts monthly to support operational decisions.
13. Adjust financial drivers based on analysis results.
14. Manage the importer’s Goodwill and mobility expenditure within budget.
15. Collaborate with service and parts managers to understand customer needs and improve customer interaction and satisfaction.
16. Deliver products and services that foster a culture of exceeding customer expectations.
17. Build sustainable relationships with dealer management to promote a culture of customer service excellence.
18. Identify dealer needs and offer related parts, products, and accessories to enhance satisfaction and retention.
19. Manage the resolution of customer concerns effectively.
20. Identify skills gaps within the dealer staff and recommend relevant training.
21. Ensure dealer staff embody and uphold company values.
22. Contribute to a culture focused on productivity, service delivery, and quality management.

Qualifications and Experience

• 5 - 7 years of experience in a similar environment.
• Minimum Qualification: Matric.
• Business Administration tertiary qualification.
• Technical acumen or qualification.
• Automotive aftersales experience.
• Valid driver’s license.
• Experience in sales, retail, or business development roles.