Business Development Manager

FOUR POINT 0; Johannesburg; On-site; ZAR 200,000 - 400,000; Full time

Job summary

An established industry player in travel is seeking passionate individuals to join as Cruise Experts. This role involves helping customers plan and book unforgettable cruise experiences while achieving sales targets and providing exceptional service. Ideal candidates will have a background in retail or customer service, along with a love for travel and cruising. Enjoy uncapped earning potential and various perks, including travel discounts and career growth opportunities. If you're motivated, organized, and ready to make travel dreams come true, this is the perfect opportunity for you!

Benefits

Travel Discounts

Health and Wellness Discounts

Career Opportunities

Social Team Building Events

Global Conference Attendance

Qualifications

• Experience in retail, hospitality, or customer service is essential.
• Proven sales achievements and customer relationship management.

Responsibilities

• Plan and coordinate customers' cruise experiences over the phone.
• Deliver exceptional service and sell travel products effectively.

Skills

Customer Service

Sales Targets Achievement

Problem Solving

Attention to Detail

Organizational Skills

Education

Matric

Tertiary Qualification

Tools

Amadeus

Computer Skills

Job description

Join others like you, who simply love travel

If you have a passion for travel and cruising, have some experience in retail, hospitality, sales, or customer service, and on-board cruise experience, then you'll fit right in as a Cruise Expert at Flight Centre. Join other like-minded travel enthusiasts and get paid to make people's travel dreams come to life.

Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing – travel!

As a Cruise Expert in a call centre environment, you will help to plan, book and coordinate your customer’s next amazing cruise experience. You will make travel easy while providing excellent service and irresistible deals for every traveller. You will be working towards KPI’s and incentive targets; therefore, building your customer relationships will be critical to your success in this role.

You will be:

• Using your travel experience to sell the products and destinations you love
• Delivering exceptional service in order to sell cruise packages, accommodation, tours and related travel products over the phone and via email
• Preparing and issuing invoices, receipt payments, and maintaining financial documents
• Keeping a finger on the pulse of the latest travel regulations and government restrictions

All about you:

• Experience working towards and achieving sales targets and KPI's
• Have a passion for customer service
• Comprehensive computer skills and the ability to confidently learn new computer systems
• You're ambitious, highly motivated and an efficient organiser
• You have exceptional attention to detail and love problem solving
• Have on-board cruise experience
• Enjoy uncapped earning potential – the more you sell, the more you earn
• Travel discounts including family and friends, health and wellness discounts (myBenefits)
• Brightness of future - career opportunities in a network of brands and businesses across the globe
• Award nights, social team building events, and opportunity to attend global conference (Bali 3)
• We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability.

Job Requirements:

Education and qualification:

• Minimum requirements: Matric
• Added advantage: Tertiary qualification

Experience:

• Cruise experience (2 years on board)
• Travel experience advantageous
• Proven track record
• Amadeus - advantageous

Don't just dream of an exhilarating career in travel—live it! Apply today!