Business Continuity Manager

Blue Label Telecoms; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in telecommunications is seeking an IT Recruitment Specialist to enhance their business continuity and resilience programs. The role involves developing strategies, conducting risk assessments, and managing relationships with senior executives. Candidates should have a Bachelor's degree and extensive experience in operational resilience, with a strong focus on problem-solving and communication skills.

Qualifications

• Minimum 7+ years in Operational Resilience and Business Continuity.
• At least 3+ years in management.
• Knowledge of industry standards and regulatory requirements.

Responsibilities

• Develop and implement the Business Continuity Management Program.
• Conduct risk assessments and lead response efforts during incidents.
• Manage relationships with senior executives and develop annual business plans.

Skills

Problem-solving

Communication

Teamwork

Adaptability

Planning

Education

Bachelor's Degree in relevant fields

Tertiary qualification in IT preferred

Certifications such as MBCI

Job description

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IT Recruitment Specialist / Executive Search / Talent Acquisition Specialist / Employer Branding (EVP)

JOB PURPOSE

Partners at all levels of the organization to develop strategies, implement, and execute the group's organization business continuity and resilience program.

This position ensures the planning, development, program execution, maintenance, and testing of the group's business continuity, disaster recovery, and crisis/incident management programs.

RESPONSIBILITIES

1. Strategy Formation and Implementation
2. Develop the strategy for a significant area of responsibility such as a function, anticipating complex issues, challenges, and opportunities.
3. Ensure the strategy is successfully implemented and meets medium-term business needs.
4. Lead the development and implementation of strategy for the Business Continuity Management Program as well as the Operational Resilience capability to address key responsibilities, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider corporate strategy.

Business Continuity Management

• Develop and maintain an up-to-date business continuity program, including policies, procedures, and plans, in alignment with critical operations of the business, industry best practices, and regulatory requirements.
• Lead and provide strategic direction for BLD's business continuity and resilience program by developing, implementing, embedding, and maintaining standardized processes and practices across BLD's operations and subsidiaries.
• Conduct thorough risk assessments to identify potential threats and vulnerabilities to the organization's operations, systems, and infrastructure.
• Collaborate with cross-functional teams to ensure the development and testing of business continuity and disaster recovery plans for critical business functions and systems.
• Coordinate and facilitate regular training and awareness programs to enhance the organization's preparedness and response capabilities.
• Establish and maintain effective communication channels and protocols to ensure timely and accurate dissemination of information during a crisis or disruption.
• Conduct regular exercises and simulations to assess the effectiveness of business continuity plans and identify areas for improvement.
• Monitor and evaluate emerging trends, technologies, and regulatory changes related to business continuity management, and make recommendations for enhancements to the program as necessary.
• Serve as a point of contact for internal and external stakeholders during a crisis or disruption, providing guidance and support.
• Lead the response and recovery efforts during incidents, ensuring that appropriate actions are taken to minimize the impact on the organization's operations and reputation.
• Prepare and present reports and recommendations to senior management and executive leadership on the status of the business continuity program.

Disaster Recovery

• Ensure key IT DR applications have fully documented, tested, executable plans that contain all the required information.
• Review outcomes of Business Impact Analysis (BIA) and align to the DR framework, strategy, and plans to support business needs.
• Design, coordinate and execute BCP / DR annual test exercises for critical business processes, and produce test reports including lessons learned.
• Coordinate follow-up on lessons as required.
• Develop recovery priorities, timelines, and strategy for proper sequence of recovery components.
• Educate and train IT members in practices of technology risk disaster recovery planning.
• Review existing and proposed plans for recoverability effectiveness and identify opportunities for improvement.
• Assist Crisis Management / Incident Management teams during service disruption events and contribute to process improvement initiatives.
• Develop, review, and maintain third-party contracts for hardware and telecom services for Disaster Recovery hardware equipment and location resources.

Operational Resilience

• Transition of the Operational Resilience Program outputs into the Business-as-Usual Operating model.
• Provide advice, oversight, and robust challenge of implementation of the Operational Resilience Framework and minimum standards.
• Develop and lead a control framework to align the Operational Resilience Operating Model with Enterprise, IT, and 3rd Party Risk Frameworks.
• Chair the Operational Resilience Committee (ORC), with a primary focus on managing, monitoring, remediation, reporting, and continuous improvement.
• Oversee and approve the development of all regular resilience reporting and associated risks to various committees and boards.
• Lead in collaboration across the business and the wider Group sharing risks, known gaps, and vulnerabilities against the minimum standards, progress of remediation activities, and reporting status.
• Set direction and provide SME input to the Heads of Resilience pillars.

Resilience Activities & Reporting

• Lead and deliver the annual program of resilience activity including assessments, scenario planning, and stress testing.
• Regular review and updates of Critical Operations and testing against defined Risk Appetite and Impact Tolerance.
• Manage remediation plans for vulnerabilities identified.
• Report on BLD's Operational Resilience profile and risk management efforts.

Internal Client Relationship Management

Lead the development of partnering relationships with senior executives, building trust and providing high-quality advice and guidance.

Business Planning

Develop and gain agreement on annual business plans, ensuring alignment with strategy, and detailing KPIs, budgets, and projects.

Behavioral Competencies

• Tech Savvy, Customer-focused, Problem-solving, Investigative, Information seeking, Communicating, Resilience, Adaptability, Learning ability, Teamwork, Business knowledge, Trustworthiness, Planning, and Alignment skills.

Education & Experience

• Matric, Tertiary qualification in IT preferred, Bachelor's Degree in relevant fields, Certifications such as MBCI.
• Minimum 7+ years in Operational Resilience and Business Continuity, with at least 3+ years in management.
• Knowledge of industry standards, regulatory requirements, and IT tools.