BUSINESS CONSULTANT LEAD - KIMBERLEY

E2E Staffing (PTY) LTD; Kimberley; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company is seeking a dynamic professional to oversee retail service stations in the Northern Cape. The role involves building client relationships, achieving sales targets, and ensuring operational compliance. Ideal candidates will have strong experience in the retail fuel industry, excellent communication skills, and be capable of strategic thinking to support business goals.

Qualifications

• 3 to 5 years experience in a fuel service station or related role.
• Strong retail fuel industry experience is non-negotiable.
• Ability to travel regularly to the Northern Cape is required.

Responsibilities

• Oversee the operational success of service stations and manage relationships with retailers.
• Develop business plans and strategies to achieve sales and KPI targets.
• Monitor compliance with brand standards and conduct regular site visits.

Skills

Communication

Strategic Thinking

Customer Relationship Management

Job description

• This role is the custodian of the retail service stations with the purpose of building and maintaining strong customer relationships that facilitate a high-performance sale driven environment.
• Acts as an interface between the retailers and the company and seeks out opportunities to grow and develop the brand in the area.
• Overseeing the success of critical initiatives and business disciplines that drive, including being accountable to achieve and exceed the sales volume targets and liaising with a broad range of internal and external

Key Responsibilities :

Operational Standards

• Work with internal and external stakeholders to create business plans that identify needs, goals, and opportunities to achieve Business Plan success.
• Develop and implement strategies for improving key metrics and business operations
• Develop operational plans for achieving desired business outcomes and results
• Provide ongoing consulting to retailers and their employees to ensure success in their business areas.
• Maintain and grow relationships with clients and other business partners.

Client Management

• Ensure business plan KPI’s are met and brand standard, image stewardship and customer first are maintained for retailers within the designated territory
• Plans and executes monthly call cycle and shares monthly in advance
• Overseeing Retailers compliance with brand standards, Safety regulations
• Ensures that the Retailers are aligned with all required processes as well as government regulations such as HES, licensing and local ordinances.
• Conducts business advising site visits and calls to review, measure, report and assist Retailers towards achieving agreed Business Plan targets
• Monitors monthly performance and agreed action plans to ensure targets are achieved
• Ensures consistent and disciplined execution of processes / procedures / programs and systems
• Oversight of Retailers maintenance, including facilities and dispensing equipment

Sales and Network Development

• Compiles a territory Business Plan Annually in advance
• Oversees and facilitates the Site Business Plans for each service station in the designated area

Ensure All Business Plan volume targets and Business Plan KPIs are achieved

• Monitors monthly performance and agreed action plans to ensure targets achieved
• Report site progress and recommendation to management team
• Monitor sales (fuel purchases) and identify areas where sales are being lost
• Monitors and benchmarks external trends, including competitors, regulations, industry trends, structure and new clients
• Identifies new opportunities for business for The Group which includes but is not limited to new commercial customers and new retail service stations
• Monitors and regularly conducts field visits and research to establish competitor activity in the Group area
• Scans the Group territory to identify potential new locations for new retail service stations, truck stops or commercial installations
• Networks within industry to establish profitable and well-located service stations with limited / expired tenure to convert the site.

Competitor Reporting and Analysis

• Understanding our competitors in the market, to ensure we remain relevant and ahead of the game.
• Devises and develops site and area specific strategies to counter any aggressive competitor activity.
• Gathers information and supporting documentation to assist with the reporting.
• Report monthly to the GM on competitive activities in the network
• Daily / Weekly / Monthly oversight of Fueled / WSM / Meter readings o ensure visible and quick response to instances of Foreign Fuel
• Escalation process with repeat offenders till Legal

Promotions, CSI and Advertising

• In conjunction with the retailers compiles an annual and monthly Promotions plan
• Ensures compliance to the plan
• Assists and supports any activations and promotional activities for the area

Compliance

• In line with the Monthly Disciplined call agenda, executes all inspections, checks and audits as required by the company and the General Manager (includes)
• WSM Reports, BM HES reports, Site Image, Uniform reports
• Ensures all inspections, audits and checks are done with integrity and all gaps are reported in writing (and accompanied with photographs where applicable)
• Preparing by-weekly operational reports for presentation to the GM
• Responsible for safeguarding reputation, image and credibility of the Company and the group
• Share necessary information with the management team and Retailers to ensure business strategies are achieved
• Custodian of the Tenure list
• Identify and highlight any tenure issues requiring resolution

Stakeholder Relations

• Manage and maintain relations with retailers and franchises in the network, along with the BC’s
• Develop and grow relationships with the retailers and franchisees in the Group
• Establish customer satisfaction in respect of service standards, customer care and customer responsiveness.
• Manage and cultivate existing relationships and expand recurring revenue streams.
• Collaborate with colleagues and service providers to drive the values of the business

Administration and Support

• Ensures all meetings, dealings and pertinent engagements with customers are documented via email and saved on the Master file records electronically
• Compiles and updates files for each service station, including for areas housed on the same property
• Ensures impeccable filing and record keeping
• Shares all necessary letters and correspondence with all applicable colleagues and GM

Requirements

• 3 to 5 years previous experience in a similar role or within a fuel service station environment.
• Must reside or relocate to the Northern Cape
• Must be able to travel to the Northern Cape on a regular basis
• Strong retail fuel industry experience (Non-negotiable).
• Strong communication skills and able to build rapport with all internal and external stakeholders.
• Well articulate, a good listener and a strong communicator.
• Ability to think and act strategically in the best interests of the company.
• Well-presented
• Able to work independently and self-disciplined, as the role is often done remotely or whilst travelling.