Business Consultant

Enablesa (Pty) Ltd; East London; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is looking for an experienced Business Consultant to join their East London team. This exciting role involves developing service station business plans, executing strategies, and ensuring compliance with organizational standards. You will be the key point of contact for retailers, providing market intelligence and support while driving customer satisfaction. If you have a background in customer account management within the fuel industry and possess strong analytical and communication skills, this opportunity could be the perfect fit for you. Join a dynamic team and make a significant impact in a growing sector!

Qualifications

• 3-5 years experience in customer account management in the fuel industry.
• Intermediate computer skills in Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Develop business plans with retailers and monitor key performance indicators.
• Provide market intelligence and support to dealers on operational issues.

Skills

Customer Account Management

Market Intelligence

Dealer Compliance

Customer Relationship Management

Training and Development

Corrective Action Implementation

Education

Grade 12

Higher Certificate / National Diploma / Degree

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Description: Our client is seeking an experienced Business Consultant to join the East London team.

Responsibilities:

• Development of service station business plans in conjunction with retailers.
• Execution of business plans and monitoring of achievements with corrective action to ensure achievements in line with key performance indicators:

1. Monthly calls in line with agenda.
2. Sales target achievement against sales budget.
3. Optimal resource allocation.

Provision of market intelligence to management and point of contact for retailers on operational issues.

Dealer Compliance in line with organisational and regulatory requirements:

1. Payment for product in line with policy.
2. Customer Service Agent and image stewardship evaluation.
3. Dealer Satisfaction Index / Relationship Management via Retailer surveys.

Dealer support:

1. Training and subject matter expertise on process and standards.
2. Accurate wet stock management.
3. Corrective action in conjunction with maintenance and logistics teams as required.

Requirements:

• Grade 12.
• Higher Certificate / National Diploma / Degree.
• 3-5 years customer account management experience in fuel / related industry.
• Un-endorsed driver's licence.
• Customer Relationship Management experience from the fuel industry / related.
• Intermediate computer literacy in Excel, Word, PowerPoint, and Outlook.
• Knowledge of SHEQ and regulatory requirements within the fuel / related industry.