Business Claims Advisor (Talent Pool )

MiWay Insurance Limited; Midrand; On-site; ZAR 300,000 - 450,000; Full time

Job summary

MiWay Insurance Limited seeks a client-focused professional for inbound and outbound communication to ensure exceptional service and relationship management. The ideal candidate will have strong claims experience and the ability to provide accurate information, fostering a positive client experience. Join a dynamic team that values accountability and innovation while contributing to an inclusive workplace.

Qualifications

• Minimum 3 years claims experience.
• Minimum 5 years in STI environment.
• Motor and Non Motor claims experience is essential.

Responsibilities

• Responsible for inbound/outbound telephonic communication with client base.
• Ensure quality of service exceeds customer expectations.
• Utilise IT system accurately for queries.

Skills

Customer Service

Time Management

Problem Solving

Communication

Analytical

Education

Grade 12/Standard 10/NQF 4

RE

Job description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

We are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.

Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• RE will be beneficial
  
  

Minimum Experience

• Minimum 3 years claims experience
• Minimum 5 years in the STI environment
• Motor and Non Motor claims experience and/or previous business insurance/commercial insurance is essential
  
  

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Excellent time management skills as this will be a dual/combined role with business claims and partially personal
• Excellent administrative skills
• Good communication skills
• Organised
• Professionalism
• Self-disciplined
• Self-motivated
• Analytical
• Desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Attention to detail
• Able to work flexible hours
• Customer focus
• Active listening skills
• Team player
• Excellent attendance record
• Follow up (must be able to establish procedures to monitor that which has been promised and delivered)
  
  

Knowledge And Skills

Customer Service

Team Support

Administration

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Decision quality - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Core Competencies

Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Being resilient - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Deadline to apply: 10 September 2024

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed.

MiWay is committed to transformation and embracing diversity.

This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.