Business Centre Coordinator

Alexforbes; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the corporate services sector seeks a Business Centre Coordinator to provide exceptional client service while managing boardroom bookings and administrative responsibilities. The role requires at least 2 years of business centre or corporate reception experience, alongside strong communication and customer service skills to ensure a seamless operation.

Qualifications

• Minimum 2 years experience as a corporate receptionist or in a business centre.
• Knowledge of customer service practices and principles.

Responsibilities

• Manage and respond to boardroom bookings efficiently.
• Control entry and exit of visitors ensuring security protocols.
• Assist with administrative tasks as needed.

Skills

Time management

Problem solving

Customer Service

Effective communication skills

Adaptability

Education

Diploma (Receptionist Qualification)

National Senior Certificate (Matric / Grade 12)

Tools

MS Office

Job description

Designation: PP2987 - Business Centre Coordinator

Category: Corp Service Property Mngt - OF6306

Posted by: Alexander Forbes

Posted on: 24 Jun 2025

Closing date: 03 Jul 2025

Location: Sandton

Purpose Of The Job

To provide professional, efficient and effective service when assisting clients with booking a boardroom, meeting, training room, or event.

Overview

Education:

• National Senior Certificate (Matric / Grade 12)
• Diploma (Receptionist Qualification)

Experience Required

• Business centre experience.
• Minimum 2 years proven work experience as a corporate receptionist or within a business centre dealing with boardroom management.
• 2 - 5 Years of working experience.
• Knowledge of customer service practices and principles.

Key Performance Areas

Deliver exceptional customer services:

• Respond to all boardroom, meeting, and function room bookings in line with agreed timelines.
• Capture, track, and report on all bookings scheduled under business centre management in line with agreed timelines.
• Capture, check, and submit catering invoices including scheduling for audits and approvals in line with agreed timelines.
• Submit approved catering invoices for payment in line with agreed timelines.
• Capture, check, and submit boardroom recoveries schedule for approval within agreed timelines.
• Manage, track, report, and order stock in line with agreed protocols.
• Ensure all business centre boardroom and meeting room bookings are completed via the online booking form.
• Be the first point of contact for all business centre issues, providing timely response and coordination of corrective work.
• Report faults immediately via the facilities/IT helpdesk or supervisor as appropriate.
• Ensure details of asset movement are recorded and items are returned to correct areas daily.
• Liaise closely with catering, IT, and facilities teams and provide the required service support.
• Control entry and exit of visitors, clients, service providers, and employees into the business centre ensuring all security procedures are followed.
• Ensure all boardrooms and meeting rooms are set and re-set in a timely fashion.
• Complete regular housekeeping checks throughout the business centre to deliver a seamless experience to all internal and external clients.
• Answer telephone calls within the specified response time.
• Greet visitors politely, friendly, and professionally.
• Assist with administrative tasks as required by the business support team.

Adhering To Policies, Procedures And Protocols

• Adhere 100% to Divisional policies, procedures, protocols, and SLAs.
• Ensure all information on booking forms is accurately recorded for cost recoveries.
• Adhere 100% to AFFS policies, procedures, and guidelines.
• Monitor effective use of business tools and equipment.
• Follow schedules and handbook protocols fully.
• Meet customer survey satisfaction standards.
• Comply with the POPIA act – Confidentiality and ensure no documentation is visible to clients.

Team Work

• Contribute positively to team performance, showing support and involvement.
• Work effectively within the business support team.
• Treat colleagues with integrity, respect, and empathy.
• Support team objectives and decisions.
• Maintain excellent communication with colleagues to ensure smooth service operation.
• Share knowledge and skills with team members.
• Meet attendance and adherence requirements.

Treat Customers Fairly

• Identify and pursue new opportunities aligned with TCF and maintain good client relationships.
• Understand and apply TCF principles when dealing with clients.
• Act as a brand ambassador by modeling Alexander Forbes values in all interactions.

Personal Development

• Participate actively in professional development, training, and coaching.
• Respond to feedback and apply knowledge to meet business objectives.
• Contribute to a positive, cohesive workplace environment with respect for advice and feedback.

Competencies

• MS Office
• Time management
• Problem solving
• Adaptability
• Customer Service
• Effective communication skills
• Energy and drive to meet challenges
• Patience and tolerance for repetitive tasks
• Active listening and clear verbal and written communication
• Ability to accept change and adapt approach
• Teamwork and collaboration
• High quality of work
• Knowledge retention
• Efficiency