Business Banker: Merchant Services

Capitec Bank; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Capitec Bank is seeking energetic, self-motivated individuals for client relationship management roles within the business banking sector. Candidates should have proven experience in managing client relationships and driving sales through engagement with existing and potential clients. The role involves both client support and promoting banking products in a dynamic environment, contributing to overall profitability.

Qualifications

• At least 2-3 years proven experience in CRM environment.
• Experience in FMCG, banking or retail environment.
• Cold-calling/external sales experience is ideal.

Responsibilities

• Build and maintain client relationships to provide excellent service.
• Promote and sell Business Bank products to clients.
• Identify and provide solutions for customer needs.

Skills

Influencing Skills

Planning, organising and coordination skills

Communications Skills

Commercial Thinking Skills

Interpersonal & Relationship management Skills

Negotiation skills

Computer Literacy

Education

Grade 12 National Certificate / Vocational

Bachelor's Degree in Commerce or Marketing

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.
• To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.

Experience

Min:

• At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.
• Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.
• Building and developing a client base across a geographic area.
• Experience in a FMCG, banking or retail environment

Ideal:

• Providing on-site support and training to external clients
• Providing on-site technical support/client support within a retail/sales environment
• Cold-calling/external sales experience in a merchant acquiring environment, generating own selling opportunities

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Commerce or Marketing

Knowledge

Minimum:

• Commercial, economic, SME landscape (esp. in the relevant geographic area)
• Sales and sales optimisation techniques & principles
• Commercial/business know how (how businesses work.)
• Client relationship management principles
• Engagement/conflict management practices
• Performance culture

Ideal:
Knowledge and understanding of:

• Business banking landscape, product knowledge
• Payment solutions environment (merchant services)
• Stock control
• POS Solutions
• Capitec Bank Acquiring product knowledge

Skills

• Influencing Skills
• Planning, organising and coordination skills
• Communications Skills
• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• A valid driver's license and own vehicle is required as an inherent operational requirement of the job

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.