Business Application Co-Ordinator

Varsity College; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Varsity College is seeking a Business Application Coordinator to serve as a primary liaison between brands and systems, ensuring effective implementation and maintenance of enterprise applications. Key responsibilities include user training, troubleshooting, and coordinating application enhancement efforts. The ideal candidate will have a Bachelor's degree and 2-4 years of relevant experience.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, or a related field.
• 2–4 years of experience in business systems coordination or application support.

Responsibilities

• Coordinate operations and support of key business applications – IMS and CRM.
• Act as a liaison between users and technical teams.
• Provide training and documentation to promote effective use of business systems.

Skills

Application support

User training

Project management

Troubleshooting

Education

Bachelor's degree in Information Systems

Bachelor's degree in Business Administration

Job description

Direct Reporting Line: Senior Business Analyst

Varsity College, an educational brand of The Independent Institute of Education (The IIE), is at the forefront of private higher education in South Africa. It is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

Varsity College has a vacancy for a Business Application Coordinator. This position may be based at either Cape Town, Durban North, or Waterfall (Midrand) National Office.

The Business Application Coordinator serves as the primary liaison between brands and systems to ensure that business applications are effectively implemented, maintained, and aligned with organizational goals.

This role is responsible for coordinating the use, support, and enhancement of enterprise applications, providing training and support to users, troubleshooting issues, and collaborating with stakeholders to improve business processes through technology.

Duties and Responsibilities

1. Coordinate the day-to-day operation, support, and administration of key business applications – IMS and CRM.
2. Act as a liaison between end users, technical teams, and vendors to identify and resolve application-related issues.
3. Facilitate communication between AdvTech IT and the brand regarding system change requests and enhancements.
4. Gather and document user requirements and translate them into functional specifications for system improvements.
5. Support the implementation, testing, and rollout of new applications, modules, and system updates.
6. Provide training, guidance, and documentation to end users to promote effective use of business systems.
7. Develop and maintain reports and dashboards to support business decision-making.
8. Assist analysts in reporting and ensuring data integrity across systems and reports.
9. Participate in project management activities, including planning, scheduling, and tracking progress.
10. Stay informed of business application updates to ensure users are appropriately informed and trained.
11. Manage helpdesk support, ensuring users' support tickets are resolved efficiently, including handling escalations when necessary.

Minimum Qualification Requirements

Minimum of a Bachelor's degree in Information Systems, Business Administration, or a related field.

Minimum Work Experience Requirements

2–4 years of experience in business systems coordination, application support, or IT project management.

Salary

Competitive salary commensurate with experience.

Application Response

Due to the high volume of CVs received, personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

For technical support during application, please use the provided URL.

Varsity College is an Equal Opportunity Employer. Preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

The company reserves the right to close or place the vacancy on hold at any time, without prior notice.