Business Analyst (Travel Industry Experience Required) - Fully Remote

Talent Genie; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment firm in South Africa is seeking a Business Analyst with expertise in requirements elicitation and documentation. The role involves working across the product development lifecycle and collaborating closely with product managers and engineers to enhance user experience. Ideal candidates will have a BSc in Computer Science or relevant experience, along with a strong skillset in visual modeling and troubleshooting.

Qualifications

• BSc in Computer Science / Information Technology or a relevant Business Analyst qualification or 6+ years of experience.

Responsibilities

• Complete assigned projects independently or as part of a team.
• Produce Business Requirements & Functional Specifications.
• Participate in UAT & operational testing.

Skills

Requirements elicitation and documentation

Visual modelling (state transitions, workflows)

Strong troubleshooting and technical issue resolution

Writing test scenarios and user acceptance criteria

Education

BSc in Computer Science / Information Technology

Job description

Overview

Reference
AM/YD/BA/09/09/25

Salary
ZAR0 - ZAR0/month

Job Location
- South Africa -- City of Cape Town -- Cape Town

Job Type
Permanent

Posted
22 September 2025

As a Business Analyst, you will be actively involved across the entire product development lifecycle, focusing on "shifting left" practices. This includes requirements elicitation, documentation, modelling, design, testing, and continuous improvement of our SaaS platforms. You\'ll collaborate closely with Product Managers, Project Manager, and senior engineers to ensure excellent system functionality and user experience.

Minimum Qualifications

• BSc in Computer Science / Information Technology
• OR a relevant Business Analyst qualification
• OR 6+ years of relevant experience with demonstrated capability in required skills

Mandatory Experience & Skills

• Experience working in a Travel Management Company (B2B or B2C)
• Requirements elicitation and documentation
• Visual modelling (state transitions, workflows, etc.)
• Information Architecture
• Writing test scenarios and user acceptance criteria
• Strong troubleshooting and technical issue resolution
• Business rules and decision logic tables
• Creating MVPs, MSSs, alternate scenarios
• Workflow/path flow diagrams
• Ability to produce feature explanation videos

Key Responsibilities

• Complete assigned projects independently or as part of a team
• Produce Business Requirements & Functional Specifications
• Create Interface Specs (e.g., API, webhooks)
• Document Business Rules and maintain rule repositories
• Participate in UAT & operational testing
• Use visual modelling tools for process and feature modelling
• Assist in feature rollouts and user interaction design

Preferred (Nice-to-Have) Skills

• Understanding of project management methodologies
• Familiarity with risk-mitigation strategies: phased rollouts, A/B testing, feature toggles
• Exposure to DevOps, Kanban boards, or visual management systems
• Understanding of Agile values and principles

Candidate Attributes

• High energy and strong sense of ownership
• Strong communication in English: verbal, written, visual
• Active listening and analytical thinking
• Ability to work independently and collaboratively in a small team
• High attention to detail and initiative-driven
• Ability to learn new tools/technologies quickly
• Trustworthy, honest, and aligned with remote work values
• Willingness to assist with after-hours deployments (typically 3 per month)