Business Analyst / Solutions Architect

Infolytics Sa (Your Trusted Zoho Partner); Gauteng; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

Infolytics is seeking a Business Analyst / Solutions Architect to lead Zoho-based digital transformation projects. The ideal candidate will align client needs with optimal solutions, ensuring technical soundness and strategic alignment while documenting key processes. This role offers growth opportunities within a supportive team environment focused on enhancing operational efficiency across African businesses.

Benefits

Access to training programs on Zoho solutions

Opportunities for career advancement

Flexible work arrangements

Collaborative and supportive team culture

Qualifications

• Strong understanding of CRM and business process automation concepts.
• Experience with Zoho products is highly preferred.
• Skilled in writing functional specifications and proposals.

Responsibilities

• Lead business discovery and document technical requirements.
• Design solution architecture and prepare implementation proposals.
• Engage with clients and manage stakeholder expectations.

Skills

Communication

Analytical skills

Problem-solving

Education

Bachelor's degree in Business Analysis or related field

Tools

Lucidchart

Draw.io

Job description

Job SummaryInfolytics is seeking a highly analytical, detail-oriented, and client-facing Business Analyst / Solutions Architect to lead the discovery and design phases of Zoho-based digital transformation initiatives.

The ideal candidate will play a critical role in aligning client business needs with optimal solutions across the Zoho ecosystem, ensuring that proposed implementations are both technically sound and strategically aligned.This role requires someone with strong business acumen, excellent documentation and reporting skills, deep curiosity about cloud technologies, and a proactive approach to solving complex operational challenges through technology.Key Responsibilities1.

Business Discovery & AnalysisConduct structured consultations with clients to understand core business challenges, workflows, and system pain points.Map out current-state vs. future-state processes and identify key transformation opportunities.Translate business needs into technical requirements and solution specifications.2.

Solution Architecture & Proposal DesignRecommend the right mix of Zoho applications (CRM, Creator, Desk, Books, Analytics, Projects, etc.)

based on client use cases.Design high-level system blueprints and configuration plans aligned with business goals.Prepare detailed, accurate, and insightful implementation proposals, solution architecture documents, Statements of Work (SOWs), and UAT (User Acceptance Testing) scripts.3.

Documentation & ReportingDocument data models, workflows, integration points, and system dependencies clearly and concisely.Produce polished, client-ready documents and presentation material that explain technical solutions in accessible terms.Provide project teams with detailed functional specs and configuration guides.4.

Client Engagement & Stakeholder ManagementAct as the strategic interface between clients and the Infolytics technical team during project discovery, design, and UAT phases.Confidently lead client workshops, solution walkthroughs, and feedback sessions.Manage stakeholder expectations by effectively communicating timelines, scope, and constraints.5.

Zoho Expertise DevelopmentRapidly learn and master new Zoho applications and features as needed.Stay current with Zoho product updates, industry best practices, and integration tools.Share knowledge and lead internal documentation efforts to improve delivery standards continuously.Requirements1.

Preferred QualificationsBachelor's degree in Business Analysis, Information Systems, Business Administration or related field.Experience with Zoho products (CRM, Books, Desk, Projects, Creator, Analytics, etc.)

highly preferred.Prior experience in a software consulting or SaaS implementation role.Certifications in Zoho (or willingness to obtain them) are a plus.2.

Technical & Analytical SkillsStrong understanding of CRM, ERP, and business process automation concepts.Familiarity with the Zoho ecosystem and ability to learn new apps quickly and modules.Ability to create mockups, diagrams, and user journeys using tools like Lucidchart, Draw.io, or VaniHQ.Data modeling, process mapping, and documentation skills are essential.3.

Proposal & Documentation ExpertiseSkilled in writing functional specifications, proposals, SOWs, solution designs, and UAT scripts.High attention to detail with a commitment to producing accurate and professional documentation.4.

Communication & Interpersonal SkillsConfident and articulate communicator, comfortable in client-facing and cross-functional settings.Ability to explain complex technical concepts in plain language.Strong presentation skills and professionalism in stakeholder meetings.5.

Work Ethic and AdaptabilityHighly organized and proactive, with a passion for problem-solving and technology.Eagerness to learn continuously and adapt in a fast-evolving cloud environment.Benefits1.Professional GrowthAccess to training programs on Zoho solutions and emerging cloud software development methodologies.Opportunities for career advancement within a rapidly growing organization.2.Work-Life BalanceHybrid or flexible work arrangements (subject to project requirements).3.Collaborative CultureA supportive, team-oriented environment that values open communication, innovation, and continuous improvement.Regular team-building events, knowledge-sharing sessions, and off site company workshops.4.Meaningful ImpactContribute directly to the success of African businesses by delivering solutions that drive efficiency, cost savings, and organizational growth.Be part of a mission-driven team striving to become Africa's leading business process automation solutions provider.Why Join Infolytics?At Infolytics, you will be part of a passionate team dedicated to helping organizations optimize their operations using Zoho's powerful suite of applications.

Our emphasis on collaboration, continuous improvement, and customer success ensures that every project you lead contributes to real, measurable growth for both our clients and our company.

If you are an organized, detail-oriented, and people-focused professional with a drive to lead transformative projects, we would love to hear from you!

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