Business Analyst (ServiceNow)

Blue Pearl; Cape Town; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading company in Cape Town is seeking a Business Analyst to drive process optimization and provide user training. The role involves analyzing business requirements, developing training materials, and ensuring effective project management. Ideal candidates will have experience with the ServiceNow platform and strong problem-solving skills.

Qualifications

• Experience in ServiceNow platform.
• Strong business analysis skills.
• Project management capabilities.

Responsibilities

• Analyses business requirements.
• Capture user stories and validate with customer.
• Provide onboarding user training.

Skills

Business analysis

Problem-solving

Project management

Tools

ServiceNow

Job description

Job Description
• Analyses Business requirements
• Capture user stories and validate with customer
• Provide Onboarding User training
• Attend Daily Stand ups
• Attend UAT sessions if needed
• Continuous discovery (e.g. continuous improvement analysis)
• Develop training material (user guides, instructional videos)

Requirements
• Experience in ServiceNow platform. Strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support.