Business Analyst - Remote

Hire Resolve; South Africa; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology solutions company is seeking a Business Analyst to join their remote team. The role involves gathering requirements, conducting research, and ensuring effective communication between clients and the development team. Candidates should have over 5 years in performance improvement and at least 2 years as a Senior/Lead Analyst. Strong client management skills are essential. This position offers competitive compensation and remote flexibility.

Qualifications

• 5+ years in performance improvement environments.
• 2+ years as a Senior/Lead Business Analyst.
• Experience with external clients/customers.

Responsibilities

• Perform research and requirements gathering under supervision.
• Participate in project walkthroughs and implementation sessions.
• Provide user training and first line support to clients.

Skills

Performance improvement environments

Technical documentation

Process improvement design

Client relationship management

Job description

Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.
Responsibilities:

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
• Prepare detailed use case descriptions for the development team to implement key functionality
• Perform product testing to ensure product quality is maintained.
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
• Provide user training
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and
  objectives
• Prepare SLA or other reports required on client account status
• Provide first line support to clients
• Collaborate with development team to create Statements of Work, where required
• Assist with challenging client requests or issue escalations as needed
• Find ways to increase quality of customer service

Requirements:

• 5+ years in performance improvement environments.
• 2+ years as a Senior/Lead Business Analyst.
• Experience with external clients/customers.
• Track record of process improvement design using technology.
• Ability to write technical documentation (use cases, product references).
• Versatility and comfort in innovative, dynamic settings.

How to Apply:You may forward your CV to Gaby Turner at [e-mail] or you may forward your CV to [e-mail]