Business Analyst - Remote

Hire Resolve; Johannesburg; Remote; ZAR 550,000 - 750,000; Full time

Job summary

A leading company is searching for a Business Analyst to support the design and technical development of customized solutions. The role involves responsibilities such as conducting research, gathering requirements, and ensuring that products meet client standards, all while fostering strong client relationships.

Qualifications

• 5+ years experience in performance improvement environments.
• Able to write technical documentation like use cases.
• Experience working with external clients/customers.

Responsibilities

• Perform research, requirements gathering, and gap analysis.
• Prepare detailed use case descriptions for the development team.
• Contribute to implementation and provide user training.

Skills

Research

Requirements Gathering

Process Analysis

Product Testing

Customer Service

Education

5+ years in performance improvement environments

2+ years as a Senior/Lead Business Analyst

Job description

Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.
Responsibilities:

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
• Prepare detailed use case descriptions for the development team to implement key functionality
• Perform product testing to ensure product quality is maintained.
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
• Provide user training
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and
  objectives
• Prepare SLA or other reports required on client account status
• Provide first line support to clients
• Collaborate with development team to create Statements of Work, where required
• Assist with challenging client requests or issue escalations as needed
• Find ways to increase quality of customer service

Requirements:

• 5+ years in performance improvement environments.
• 2+ years as a Senior/Lead Business Analyst.
• Experience with external clients/customers.
• Track record of process improvement design using technology.
• Ability to write technical documentation (use cases, product references).
• Versatility and comfort in innovative, dynamic settings.

How to Apply:You may forward your CV to Gaby Turner at [e-mail] or you may forward your CV to [e-mail]