Business Analyst - Online Servicing (George Western Cape, On-Site)

Badgerholdings; Cape Town; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading company in the industry is seeking a Business Analyst - Online Servicing based in Cape Town. The successful candidate will focus on data analysis and insights while leading digital initiatives to enhance customer journeys and optimize online servicing. A Bachelor's degree and 3+ years of experience in a relevant role are required to apply. Join us to drive strategic insights and improvements in our online services.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related fields.
• 3+ years in a Business Analyst role focused on digital sales.
• Proven ability to turn data into growth-driving insights.

Responsibilities

• Identify and track KPIs for online service success.
• Lead impactful digital initiatives from idea to launch.
• Collaborate to create engaging online experiences.

Skills

Data Analysis

Performance Reporting

Customer Journey Innovation

Project Leadership

Tech Integration

Education

Bachelor's degree in Business

Bachelor's degree in Information Systems

Job description

Business Analyst - Online Servicing (George Western Cape, On-site) Business Analyst - Online Servicing (George Western Cape, On-site) 1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.

Job title : Business Analyst - Online Servicing (George Western Cape, On-site)Job Location : Western Cape, Cape Town Deadline : June 06, Quick Recommended LinksJobs by Location Job by industries What You'll Be DoingData Analysis & InsightsIdentify and track KPIs that define online service success.

Deliver sharp, strategic insights and performance reports to key stakeholders.

Pinpoint gaps, test improvements, and team up with client care to reduce queries in the call center.

Align customer experiences with commercial goals and keep us ahead of emerging digital trends.

Project LeadershipLead impactful digital initiatives from idea to launch.

Work cross-functionally to ensure goals are met on time and on point.

Customer Journey InnovationCollaborate to create smooth, engaging online experiences at every step of the customer journey.

Tech & Innovation IntegrationEvaluate and implement new tools to keep us agile, efficient, and customer-focused.

EducationWhat You BringA Bachelor's degree in Business, Information Systems, or related fields.

Experience3+ years in a Business Analyst role focused on digital sales, e-commerce, or online strategy.

Proven ability to turn data into growth-driving insights.

Research / Data Analysis jobs Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries Insurance Referrals increase your chances of interviewing at Badger Holdings (Pty) Ltd by 2x Get notified about new Business Analyst jobs in Cape Town, Western Cape, South Africa .

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