Business Analyst Marketing and Ordering Subject Matter Expert

Business Analyst (Marketing and Ordering Subject Matter Expert)

Overview :

We are seeking a Business Analyst with expertise in marketing and ordering systems to join our IT & Systems team. The ideal candidate will play a crucial role in bridging the gap between IT and business focusing on gathering and translating business requirements collaborating with development teams and ensuring effective delivery of solutions through end-to-end testing. If you have a passion for marketing technology and a strong analytical mindset we want to hear from you.

Responsibilities :

• Collaborate with marketing and business stakeholders to gather and translate complex needs into detailed functional specifications.
• Lead IT-related projects create detailed project plans and ensure milestones are met.
• Manage the end-to-end testing lifecycle and ensure solutions meet business requirements.
• Provide technical support for marketing platforms and troubleshoot platform-related issues.
• Communicate project updates risks and outcomes to senior management and facilitate change management.

Qualifications :

• Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
• Minimum of 3 years of experience in business analysis preferably within the telecommunications or marketing technology space.
• Strong understanding of API concepts and experience with Microsoft SQL Server.
• Exceptional communication skills and proven ability to manage multiple projects simultaneously.

Day-to-day :

• Collaborating with marketing teams on mobile app development and customer-facing systems.
• Creating and maintaining comprehensive system documentation including API endpoint specifications and user guides.
• Conducting User Acceptance Testing (UAT) and identifying system defects to ensure data accuracy across platforms.
• Providing technical support for marketing platforms such as HubSpot, Referral Factory, and dialler applications.

Benefits :

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Dynamic and collaborative work environment.

If you are passionate about leveraging technology to drive marketing initiatives and possess the required skills and experience we encourage you to apply for this exciting opportunity. Join our team and make an impact in the intersection of marketing and technology.