Business Analyst Manager Lead

NTT Data; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A global technology service provider is seeking an experienced Business Analyst Manager in Cape Town. This role involves leading a team of analysts, managing multiple projects, and ensuring alignment of strategy with operations. Ideal candidates will have 7+ years of experience, including leadership in the retail sector. Knowledge of project management tools and methodologies is essential.

Qualifications

• 7+ years of business analysis experience, with at least 2-3 years in a leadership role.
• Retail industry experience, preferably in FMCG, pharmacy, e-commerce, or supply chain.
• Proven success managing large-scale projects involving digital transformation.

Responsibilities

• Manage a team of business analysts and oversee delivery standards.
• Partner with leaders to align business needs with project goals.
• Support enterprise-wide programs like ERP implementations.

Skills

Team leadership

Business analysis methodologies

Strategic alignment

Stakeholder management

Project management

Education

Bachelor's degree in business, Information Systems, or Finance

Tools

Jira

Confluence

Power BI

Tableau

SQL

Job description

We are looking for a strategic and experienced Business Analyst Manager to lead our business analysis function. This role is responsible for managing a team of business analysts and ensuring the delivery of high-quality business insights, project requirements, and change initiatives. The successful candidate will play a key role in aligning business strategy with operational execution and digital transformation efforts.

Responsibilities:

• Lead and manage a team of business analysts, providing mentorship, direction, and performance management.
• Oversee the delivery of business analysis activities across multiple concurrent projects and initiatives.
• Partner with senior business leaders and project sponsors to understand strategic objectives and business needs.
• Ensure high standards in the documentation of business requirements, functional specifications, and process flows.
• Champion business analysis best practices, methodologies (e.g., Agile, Waterfall), and tool usage across the function.
• Drive the prioritization and alignment of business initiatives with strategic business goals.
• Facilitate cross-functional workshops, stakeholder engagements, and decision-making processes.
• Support enterprise-wide programs such as ERP implementations, omnichannel strategy, or data transformation.
• Continuously evaluate and enhance the business analysis capability within the organization.

Requirements:

• Matric and a Bachelor's degree in business, Information Systems, Finance.
• 7+ years of business analysis experience, with at least 2-3 years in a leadership or management capacity.
• Retail industry experience is essential preferably in sectors such as FMCG, pharmacy, e-commerce, or supply chain.
• Proven success managing large-scale projects involving digital transformation, ERP, CRM, or omnichannel retail systems.
• Advanced proficiency in business analysis tools (e.g., Jira, Confluence, Visio), data visualization (Power BI, Tableau), and SQL.
• Strong knowledge of business analysis frameworks (BABOK, Agile, Scrum, SAFe).
• Demonstrated experience in facilitating workshops, business case development, and stakeholder alignment.

• Focus on quality, timelines, and impact of the business analysis deliverables.

Competencies:

• Strategic alignment understanding corporate strategy.
• High impact driving innovation and transformation.
• Delivering results orientated with exceptional quality assurance and agility.
• Leadership, decision-making and operational excellence.