Business Analyst IV

Boardroom Appointments; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Boardroom Appointments seeks a skilled Business Analyst to elicit, analyse and manage requirements across customer, data, business, process and tech domains for medium to high complexity projects.

You will design innovative solutions, support development, and ensure final deliverables meet initial problem definitions, while performing basic project management tasks for the analysis component.

Qualifications

• Bachelor's or equivalent degree in Computer Science, Information Systems or a related technical or business field.
• Honours degree in Computer Science, Information Systems or a related technical or business field.
• Professional certification and/or membership of relevant professional body is desirable (e.g., IIBA).
• 6 to 8 years solving business and technology problems through analysis, design, and implementation of business solutions within a project environment.
• Experience in delivering business analysis on medium to large projects.

Responsibilities

• Elicit, analyse, and manage requirements for medium to high complexity projects.
• Establish, manage and maintain sound stakeholder relationships.
• Drive continuous improvement in service delivery and prevent future problems.
• Ensure Treating Customers Fairly outcomes are central to processes and systems.
• Involve stakeholders in elicitation of requirements and validate business needs.
• Prioritise requirements based on business, system and time constraints.
• Ensure requirements and models meet quality standards.
• Monitor delivery of analysis outputs and report risks and issues.
• Communicate progress and manage expectations with stakeholders.
• Review and improve business processes to increase revenue and efficiency.

Skills

Stakeholder management

Requirements elicitation

Requirements analysis

Education

Bachelor's or equivalent degree in Computer Science/Information Systems or related field

Honours degree in Computer Science/Information Systems or related field

IIBA certification or professional body membership desirable

Job description

The role incumbent is accountable for the elicitation, analysis and management of the customer, data, business, process, and technological requirements for medium to high complexity projects. The role incumbent is accountable for the design of innovative business solutions which address the needs of the company'scustomer, business, and technology. Supports the development of these solutions and ensures that the final solution delivered to Business meets the initial requirements as specified during problem definition. The role incumbent will perform basic project management tasks for business analysis component of the projects such as estimation, planning and risk & issue management.

Duties and responsibilities:

• Adheres to Organisation's shared values and service standards in the design of customer service solutions and in all customer interactions.
• Establishes, manages, and maintains sound relationships with stakeholders.
• Adopts a proactive approach to prevent problems from arising in the future, driving continuous improvement as an important element of service delivery.
• Takes accountability for ensuring that the outcomes of Treating Customers Fairly are central to customer service business processes and systems.
• Ensures appropriate stakeholders are involved in the elicitation of business requirements - obtain needed information from stakeholders, capture, validate and manage business requirements.
• Prioritises requirements effectively based on factors including business, system, and time constraints.
• Ensures that requirements and models meet the quality standards.
• Validate that the requirements encapsulate the business needs.
• Manages and monitors delivery of own/team analysis outputs, providing timely reporting of risks and issues that impact own progress.
• Manages expectations with relevant stakeholders regarding own/team delivery of analysis outputs.
• Implements business processes according to benchmarks and the Shared Values.
• Reviews and reports on the performance of business processes.
• Analyses the internal service delivery processes and comes up with innovative ideas and/or participates in working groups to improve and streamline processes, increase revenue, drive efficiencies, and minimise redundancy and waste.

Qualifications and experience:

• Bachelors or equivalent degree in Computer Science, Information Systems or a related technical or business field.
• Relevant Honours degree in Computer Science, Information Systems or a related technical or business field
• Relevant professional certification and/or membership of relevant professional body is desirable (e.g., IIBA)
• 6 to 8 years solving business and technology problems through analysis, design, and implementation of business solutions within a project environment
• Experience in delivering business analysis on medium to large projects