Business Analyst - IT Service Management Company

Hire Resolve; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading IT service management company is seeking a Business Analyst to join their team in Johannesburg. The role involves analyzing business needs, defining requirements, and facilitating communication among stakeholders. Candidates should have a relevant degree, 3+ years of experience, and strong analytical skills. A competitive salary based on experience is offered, along with a collaborative work environment.

Qualifications

• 3+ years' experience in business analysis and process mapping.
• Experience in new system implementation.
• Knowledge of project management methodologies.

Responsibilities

• Gather and document business requirements from stakeholders.
• Conduct gap analysis and contribute to project delivery.
• Support implementation of new systems and conduct user training.

Skills

Analytical skills

Problem-solving skills

Written communication

Verbal communication

Collaboration

Data analysis

Education

Bachelor's degree in business, finance, and/or IT

Project Management qualification

Tools

MS Excel

Power BI

Job description

Business Analyst - IT Service Management Company

Hire Resolve is currently seeking a Business Analyst to join our client's team in Johannesburg. As a Business Analyst, you will play a crucial role in understanding and analyzing business needs, defining requirements, and facilitating effective communication between stakeholders and technical teams.

In this role, you will work closely with project managers, developers, and other key stakeholders to gather and document requirements, conduct gap analysis, and contribute to the successful delivery of projects. You will also be responsible for supporting the implementation of new systems or functionalities, conducting user training, and ensuring overall project success.

Requirements:

• Previous experience as a Business Analyst in a professional services environment
• Bachelor's degree in business, finance, and/or IT
• Project Management qualification
• 3+ years' experience involving business analysis, process mapping, or involvement in new system implementation
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Experience in gathering and documenting business requirements
• Agile project management experience (advantageous)
• Ability to work collaboratively with cross-functional teams
• Ability to analyze data using MS Excel or Power BI
• Knowledge of project management methodologies
• Proficiency in business analysis tools and software
• Working knowledge of the software development lifecycle

Benefits:

• Salary negotiable

Contact Hire Resolve for your next career-changing move:

• Our client offers a highly competitive salary based on experience.
• Apply today by contacting Chandre Cronje at Hire Resolve or on LinkedIn.
• Visit the Hire Resolve website: hireresolve.us or email your CV to [e-mail].

We will contact suitable candidates within 3 days. If not suitable, your CV will be kept on file for future opportunities.