Business Analyst (IT and Business) - (CONTRACT)

PM Connection; Sandton; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading consulting firm in South Africa seeks an experienced Business Analyst to assess operations across multiple insurance entities. The role requires at least 5 years of experience, including 2 in financial services, with a focus on stakeholder engagement and data analysis. The ideal candidate will have strong analytical, communication, and facilitation skills, and familiarity with insurance processes is preferred. Join a dynamic team and contribute to strategic insights and improvement initiatives.

Qualifications

• Minimum 5 years’ experience as a Business Analyst, with at least 2 years in the insurance or financial services sector.
• Proven experience in operating model assessment, process mapping, and system analysis.
• Experience working across multiple business units or in decentralized environments.
• Familiarity with insurance value chain is a strong advantage.

Responsibilities

• Engage with representatives across all 10 specialist entities to build relationships and gather information.
• Develop, refine, and distribute data collection tools.
• Prepare detailed current-state documentation, including process maps and system inventories.
• Support synthesis of findings and contribute to defining potential improvement areas.

Skills

Analytical Thinking

Stakeholder Management

Process Modelling

Data Analysis

Documentation

Communication

Facilitation

Initiative

Education

Degree related to commerce, analysis or information systems

Relevant Tertiary Business Management or IT Qualification

Job description

Our client has a career opportunity for a Business Analyst in the Business Change department which will be based in Gauteng.

The Business Analyst will play a critical role in supporting the Specialist Solutions-wide as-is landscape assessment across 10 unique specialist insurance entities.

The purpose of the assessment is to understand and document the current state of each entity’s operating model, systems, automation levels, document management, and unique operational functionalities to inform strategic decision-making and harmonization opportunities.

Key Responsibilities :

Stakeholder Engagement & Coordination

• Engage with representatives across all 10 specialist entities to build relationships and gather information.
• Facilitate workshops, interviews, and working sessions with functional and technical stakeholders.
• Serve as the liaison between central project leadership and each entity.

Data Collection & Analysis

Develop, refine, and distribute data collection tools (e.g., surveys, templates, interview guides).

Collect, validate, and analyze data on operating models, systems, processes, automation, and document storage practices.

Identify patterns, pain points, duplication, or opportunities across the entities.

Documentation & Mapping

Prepare detailed current-state documentation, including process maps, system inventories, and functional overviews.

Create process heatmaps and maturity assessments per entity.

Produce comparison matrices, dashboards, and executive summaries to communicate findings.

Insight Generation & Recommendations

Support synthesis of findings

Contribute to defining potential future-state or improvement areas.

Work collaboratively with the project team to support roadmap development.

Reporting & Presentation

Prepare clear and concise reports, presentations, and briefing materials for senior stakeholders.

Assist with the development of an executive view of the landscape and entity-specific scorecards.

Qualifications and Experience :

Minimum 5 years’ experience as a Business Analyst, with at least 2 years in the insurance or financial services sector.

Proven experience in operating model assessment, process mapping, and system analysis.

Experience working across multiple business units or in decentralized environments.

Familiarity with insurance value chain (underwriting, policy admin, claims, finance) is a strong advantage.

Degree related to commerce, analysis or information systems e.g. B. Comm, B.Sc., B Tech or B.Eng

Relevant Tertiary Business Management, IT Qualification or Certificate or Diploma in Business process analysis from industry recognised training institution.

Competencies :

Analytical Thinking : Ability to make sense of complex environments and extract meaningful insights

Stakeholder Management : Comfortable working with diverse business units, navigating sensitivities

Process Modelling : Proficient in process modelling tools

Data Analysis : Strong Excel skills; ability to interpret structured and unstructured data

Documentation : Excellent written communication skills and attention to detail

Communication : Strong interpersonal and presentation skills

Facilitation : Ability to run structured workshops and elicitation sessions

Initiative : Proactive in identifying gaps and pushing for clarity or completeness

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.