Business Analyst - Fraud Solutions

Onsite
Overview:
We are seeking a highly skilled and experienced Business Analyst to join our team, focusing on fraud solution development and implementation. The successful candidate will play a key role in analyzing, defining, and supporting the implementation of fraud detection systems and features, working closely with cross-functional teams including Forensics, CRM, Big Data, and Development.

Key Responsibilities:

• Conduct holistic analysis of required fraud solutions, including source systems and integration requirements.

• Manage the implementation of new fraud detection features and functionalities.

• Collaborate with the Forensic Analysis team, CRM system owners, Big Data Platform team, and other business stakeholders to design and implement fraud solutions.

• Conduct stakeholder interviews and workshops to gather and refine business requirements.

• Document and analyze business needs in a clear, structured, and concise format.

• Develop detailed use cases and user stories to define system functionality.

• Define integration requirements between systems and the fraud detection solution (including writing SQL statements as needed).

• Analyze data to ensure it meets internal data quality metrics.

• Identify and explain data patterns and trends to support decision-making.

• Communicate requirements effectively to the development team and validate developed solutions.

• Organize and contribute to user acceptance testing.

• Provide architectural and design input, maintaining up-to-date architecture documentation.

• Participate in Agile ceremonies including backlog prioritization, sprint planning, and retrospectives.

• Conduct post-implementation tests and resolve operational issues.

• Support the Security and Privacy by Design Assurance (SPDA) process.

• Assist in incident troubleshooting and draft change requests where necessary.

• Present quarterly priorities during PI grooming and collaborate with cross-functional teams to ensure delivery.

• Provide regular progress updates during team standups.

Required Skills & Competencies:

• Minimum of 8 years' experience as an IT Business Analyst or in a similar role.

• Intermediate to advanced SQL skills (strong advantage).

• Proficient in Microsoft Excel and data manipulation tools.

• Strong analytical and problem-solving skills with experience in data analysis and interpretation.

• Excellent communication, facilitation, and interpersonal skills.

• Strong attention to detail and commitment to quality.

• Ability to work independently and collaboratively in a fast-paced environment.

• Experience with Agile development methodologies is preferred.

• Self-starter with strong ownership mentality.

Qualifications:

• BCom in Information Systems

• BSc in Computer Science

• Or a relevant tertiary qualification in a related field