Business Analyst - CRM (MS Dynamics)

Business Analyst - CRM (MS Dynamics)

Job Location: Johannesburg, South Africa

Workplace: Hybrid

Job Function: Business Operations and Analytics

Requisition ID: 146

Your mission:

The Business Analyst - CRM will drive user adoption on MS Dynamics 365 and support the CRM users across the META-CWA region through the follow-up and resolution of their cases and queries. They will assess relevant business needs and leverage the CRM platforms accordingly, in order to make the Epson sales teams as effective and efficient as possible.

Please note that this is not a systems developer role.

What you will do:

• Provide technical and functional support to CRM users through active management of their requests and completion of helpdesk resolutions.
• Analyse customer's requirements and translate into technical/ functional specifications that can be understood by the business community or used by a professional IT developer.
• Through business analysis, identify the best solutions either already available or to be implemented within the managed CRM platforms according to best practice.
• Troubleshoot when/where necessary. Assess and test the cases assigned.
• Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification.
• Analyse sales data submissions in Excel to identify any errors and ensure 100% accuracy.
• Occasionally support IT with the configuration of Microsoft Dynamics CRM based on the agreed specifications.

What we ask for:

• Ideally of graduate calibre with a degree in Computer Science, Business Analytics or related discipline.
• Proven knowledge of MS Dynamics or Salesforce.com.
• Numerate with an eye for detail, analytical and logical approach to problem solving.
• Excellent communication skills in English - both verbal and written.
• Able to interpret data and troubleshoot problems with theoretical understanding of relational databases.
• Able to translate and review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures. Preferably with full project lifecycle experience.
• Prioritise workload and manage own time to meet agreed targets and deadlines.
• Proficient in Microsoft Office Suite, including Excel (Power Query, Power Pivot), PowerPoint and Process Diagram tools.
• Added Advantage: Power BI development skills.

What we offer:

Benefits

In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.