Business Analyst - Crm (Ms Dynamics)

Seiko Epson Corporation; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player seeks a Business Analyst - CRM to enhance user adoption of MS Dynamics across the META-CWA region. In this role, you will provide essential technical support to CRM users, analyze business needs, and ensure the effective use of CRM platforms to boost sales team efficiency. You will troubleshoot issues, liaise with developers, and analyze sales data to maintain accuracy. This position offers a competitive salary and excellent benefits in a collaborative environment that values quality and teamwork. If you have a strong analytical mindset and a passion for problem-solving, this opportunity is perfect for you.

Benefits

Competitive Salary

Excellent Benefits

Teamwork Environment

Respectful Workplace

Qualifications

• Graduate with a degree in Computer Science or Business Analytics preferred.
• Proven knowledge of MS Dynamics and analytical skills required.

Responsibilities

• Provide technical support to CRM users and manage helpdesk resolutions.
• Analyze customer requirements and translate into functional specifications.

Skills

Analytical Skills

Problem Solving

Communication Skills

Attention to Detail

Project Management

Education

Degree in Computer Science

Degree in Business Analytics

Tools

MS Dynamics CRM

Microsoft Office Suite

Power BI

Excel (Power Query, Power Pivot)

Job description

Job Function : Business Operations and Analytics
Requisition ID :
Your mission: The Business Analyst - CRM will drive user adoption on MS Dynamics and support the CRM users across the META-CWA region through the follow-up and resolution of their cases and queries.

They will assess relevant business needs and leverage the CRM platforms accordingly, in order to make the Epson sales teams as effective and efficient as possible. Please note that this is not a systems developer role.

What you will do:
Provide technical and functional support to CRM users through active management of their requests and completion of helpdesk resolutions.
Analyse customer's requirements and translate into technical / functional specifications that can be understood by the business community or used by a professional IT developer.
Through business analysis, identify the best solutions either already available or to be implemented within the managed CRM platforms according to best practice.
Troubleshoot when / where necessary.
Assess and test the cases assigned.
Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification.
Analyse sales data submissions in Excel to identify any errors and ensure % accuracy.
Occasionally support IT with the configuration of Microsoft Dynamics CRM based on the agreed specifications.

What we ask for:
Ideally of graduate calibre with a degree in Computer Science, Business Analytics or related discipline.
Proven knowledge of MS Dynamics.
Numerate with an eye for detail, analytical and logical approach to problem solving.
Excellent communication skills in English - both verbal and written.
Able to interpret data and troubleshoot problems with theoretical understanding of relational databases.
Able to translate and review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures.
Preferably with full project lifecycle experience.
Prioritise workload and manage own time to meet agreed targets and deadlines.
Proficient in Microsoft Office Suite, including Excel (Power Query, Power Pivot), PowerPoint and Process Diagram tools.
Added Advantage: Power BI development skills.

What we offer:
In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.