Business Analyst - Chat Commerce Specialist

Badger Holdings (Pty) Ltd; George; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading company in the insurance industry is seeking a Business Analyst - Chat Commerce Specialist to enhance customer engagement through chat-based solutions. This entry-level position involves designing experiences on platforms like WhatsApp and in-app chat, while also scoping new use cases to improve customer journeys.

Responsibilities

• Design chat-based experiences across platforms like WhatsApp and Facebook Messenger.
• Scope new use cases and optimize customer journeys.
• Enable chatbot automation.

Job description

Business Analyst - Chat Commerce Specialist

1 week ago Be among the first 25 applicants

Business Analyst – Chat Commerce Specialist

George office

Full-Time

Are you passionate about conversational technology and customer engagement? We’re on the lookout for a Business Analyst who thrives at the intersection of business and digital to help us unlock the full potential of chat commerce!

As part of our Digital Transformation & Innovation team, you'll design smart, seamless, chat-based experiences across platforms like WhatsApp, Facebook Messenger, and in-app chat. From scoping new use cases to optimizing customer journeys and enabling chatbot automation. You’ll help us lead the future of how we serve and connect with our customers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Insurance

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