Business Analyst: Business Banking

African Bank; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial institution in Gauteng is seeking an Account Analyst. You will support the Relationship Manager with daily operations, ensure compliance with banking policies, and manage credit reviews. Ideal candidates have 3-4 years of relevant experience and qualifications in business and credit management. This role offers a dynamic work environment focused on client interaction and operational efficiency.

Qualifications

• 3-4 years of experience as an Account Analyst with exposure to lending principles.
• Experience in Credit or Retail Credit Collections.
• Relevant intermediary experience in respect of FAIS.

Responsibilities

• Support Relationship Manager with administrative and operational functions.
• Ensure compliance with banking and credit policies.
• Manage and complete timely credit reviews.

Education

Diploma Business Commerce

Relevant NQF6 qualification

Relevant FAIS qualification

Job description

MAIN PURPOSE OF THE JOB

To support the Relationship Manager with the day-to-day administrative (portfolio management), sales, operational and credit management functions for an allocated Business Banking portfolio. To ensure that all compliance requirements within the portfolio are met and act as a central office-bound contact point for the client, providing sales and service fulfilment aligned to segment targets.

MINIMUM EDUCATION

Diploma Business Commerce

Relevant NQF6 qualification Relevant FAIS qualification

MINIMUM EXPERIENCE

3-4 years

Experience as an Account Analyst with exposure to lending principles, sales and client servicing. Experience in a back-office Account Support or Customer Service Support role to understand how to interact with the client as well as to process client queries and requests. Experience in Credit or Retail Credit Collections responsible to complete credit applications. Must have relevant intermediary experience in respect of FAIS

KEY PERFORMANCE INPUTS / ACTIVITIES

Data

• Actions internal reports as per laid down procedure within specified timelines.
• Establish, prioritize and co-ordinate own tasks and action plans to ensure that work is completed efficiently in a systematic manner, within accepted turnaround times in line with Credit and general compliance parameters.
• Accurately complete all account opening documentation.
• Identify opportunity and pipeline management on related business system and the capturing of call reports on related business system.
• Capture accurate segment codes, ISIC codes and risk group linking within portfolio.
• Updates and maintains client information (i.e. contact details) on related business system.

Risk, Regulatory, Prudential & Compliance

• Complies with general banking and credit policies and procedures and all applicable legislative requirements (e.g., National Credit Act, Consumer Protection Act, etc.).
• Adheres to all regulatory and compliance risk requirements and maintain information on Security and access control system (SACS) for the relevant business center as per laid down procedure (if applicable).
• Complies with laid down risk and regulatory requirements (i.e., FAIS, FICA, Market Conduct, Declarations, KYC and AML reviews etc.)
• Actions all relevant exception reports to mitigate any potential risks

Financial Management

• Supports the Relationship Manager with achieving financial budgets through optimal growth of balances, margin management and revenue streams.
• Supports the Relationship Manager with achieving sales budgets as set by Business and ensuring the recovery of all revenue.
• Manages and complete credit reviews timeously, regularization of facilities letters and the regularization of conditions of approval.
• Interprets business and financial information to prepare and motivate quality credit applications in line with credit requirements.
• Assists the Relationship Manager in preparing credit applications for appropriate credit / Business forums when applicable.
• Originates all requests of a credit or collateral nature on behalf of the client, in consultation with the Relationship Manager.
• Interacts with clients to obtain and analyze financial material, (i.e., debtors lists, management accounts, cash flow budgets), in terms of agreed covenants (as required for portfolio management).
• Monitors daily excesses to ensure that client facilities are managed within the parameters set by Credit and reviews the credit limits (i.e. ensuring that limits are timeously renewed) (portfolio management).
• Conducts annual client reviews (borrowing and non-borrowing) including pricing concessions, credit facilities and collateral.

Client

• Provides support to the Relationship Manager in completing the client value chain analysis in line with the Ecosystem methodology.
• Capture, update or amend client information and history notes accurately on all systems.
• Serves as a point of contact for all clients within the portfolio.
• Performs a liaison role between the client and all other internal support divisions of the Bank.
• Provides clients with general account management and responsible for query and complaints management relating to the portfolio.
• Provides clients with general account management and responsible for query and complaints management relating to the portfolio.
• Ensure that all new service requests (queries and complaints) are logged correctly, as either a first contact resolution or non-first contact resolution as appropriate.
• Proactively investigate and analyze client's portfolio data to identify sales opportunities in support of the overall sales strategy of the segment using the relevant tools.
• Identify and action opportunities for cross- and up-sell, migration opportunities and sells products/services.
• Partners with CST stakeholders Product Specialist etc. to identify and action opportunities.
• Captures and process documentation accurately related to the sales fulfilment.