Business Analyst

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 400,000 - 800,000; Full time

Job summary

A leading company in the retail sector is seeking a Business Analyst to enhance their Control Tower Framework. In this role, you will analyze operational data to drive capacity optimization, improve service levels, and support strategic decision-making across the supply chain. The ideal candidate will have a strong analytical background and proven experience in data-driven environments.

Qualifications

• 2-4 years’ experience as a Business Analyst in supply chain or logistics.
• Strong numerical, problem-solving, and root cause analysis skills.
• Experience with advanced Excel and SQL.

Responsibilities

• Conduct analysis of real-time and historical data for capacity management.
• Collaborate with teams to document requirements for the Control Tower framework.
• Produce and maintain reports and dashboards.

Skills

Numerical skills

Problem-solving

Root cause analysis

Data storytelling

Documenting business needs

Team collaboration

Capacity modeling

Clear communication

Advanced Excel

SQL

Education

Bachelor’s degree in supply chain management

Industrial Engineering

Quantitative Data Analysis

Tools

Power BI

Tableau

Job description

Role Purpose

JOB DESCRIPTION

The Business Analyst will play a critical role in implementing and continuously improving the Control Tower Framework. They will translate operational data and business requirements into actionable insights that support decision-making, drive capacity optimisation, and improve service levels across the distribution network. This role directly contributes to TFG’s mission of maximising distribution capacity, reducing SLA breaches, and driving proactive decision-making—enabling the Control Tower to act as a strategic nerve center across the supply chain.

Key Responsibilities

• Conduct daily analysis of real-time and historical data to monitor and manage DC capacity, throughput, and performance. Flag anomalies and work with stakeholders, escalating risks appropriately.
• Collaborate with cross-functional teams to capture and document requirements for the rollout of the Control Tower framework.
• Produce and maintain standardised reports and dashboards across various platforms to deliver consistent, actionable insights to all stakeholder levels, including brands, DC management, and executives.
• Establish, manage, and regularly review business rules, thresholds, and alerts to ensure timely identification of capacity constraints and performance deviations.
• Provide direct analytical support for the development and validation of predictive models covering inbound stock flow, storage utilisation, and outbound demand variability.
• Prepare clear, concise outputs and recommendations based on analytical findings. Ensure deliverables are business-ready and supported by relevant data.
• Identify process gaps and inefficiencies. Propose corrective actions, support execution, and track results to ensure measurable improvement.
• Lead and facilitate recurring meetings with functional teams to align on Control Tower outputs, review actions, and secure commitment to next steps.
• Engage directly with brand teams to ensure consistent understanding and application of the Control Tower framework. Address misalignment and resolve issues promptly. Drive stakeholder accountability by ensuring follow-through on agreed actions and reinforcing the Control Tower’s role as a performance governance tool.
• Coordinate with Data & Systems teams to ensure the availability, accuracy, and relevance of data used for reporting, monitoring, and decision-making.
  
  

Key Deliverables

• Clear, accurate, and automated dashboards tracking DC capacity, throughput, and productivity metrics.
• Data-driven models and “what-if” scenarios for inbound volumes, labour requirements, space utilisation, and outbound demand fluctuations.
• Recommendations based on scenario outcomes to inform planning, risk mitigation, and trade-off decisions.
• Investigations and post-event reviews following significant capacity, throughput, or service-level failures. Regular and ad hoc reports identifying trends, risks, or opportunities, with clear recommendations.
• Threshold-based alerting mechanisms that enable proactive intervention.
• Presentation decks and briefing notes for Control Tower forums, brand meetings, and leadership updates.
• Tailored reporting packs for brands, DC operations, and C-suite audiences.
• Documented and maintained business rules for capacity, storage utilisation, labour demand, and performance KPIs.
• Interpretation and communication of predictive model outputs to non-technical stakeholders.
• End-to-end documentation of Control Tower data flows, metric definitions, meeting rhythms, and decision protocols.
• Agendas, minutes, action logs, and follow-ups from weekly alignment sessions with internal stakeholders and brand teams.
  
  

Requirements & Skills:

• Bachelor’s degree in supply chain management, Business Analysis, Industrial Engineering, Quantitative Data Analysis or a related field.
• 2-4 years’ experience as a Business Analyst in a supply chain, warehouse, or logistics environment.
• Strong numerical, problem-solving, and root cause analysis skills.
• Ability to build and interpret scenario and capacity models.
• Proficient in Power BI, Tableau, or similar tools; clear data storytelling.
• Solid understanding of DC operations, capacity, and productivity metrics.
• Skilled in documenting business needs and mapping processes.
• Confident communicator, able to influence and align cross-functional teams.
• Comfortable driving adoption of new tools, frameworks, and behaviours.
• High accuracy in data analysis, thresholds, and reporting outputs.
• Effective team player across brands, operations, and data functions.
• Advanced Excel and SQL; knowledge of WMS/ERP systems is a plus..
  
  

Behaviours

• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
• Collaborates - effectively works with others to achieve shared goals.
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner.
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers.
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets.
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems.
• Persuades - effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives.
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives.