Business Analyst

Capitec Client Care; Stellenbosch; On-site; ZAR 720,000 - 960,000; Full time

Job summary

A leading bank in South Africa seeks a Senior Business Analyst in Stellenbosch to enhance business efficiencies through automation and digital solutions. The ideal candidate will have significant experience in business analysis and strong communication skills, eager to contribute to innovative banking that empowers clients.

Qualifications

• 7+ years working experience as a Business Analyst.
• 2+ years in a Senior Business Analyst position.
• Proficiency with process mapping tools (ABI) and project management tools.

Responsibilities

• Optimize business efficiencies using automation and technology.
• Develop and design solutions, ensuring effective implementation.
• Collaborate with stakeholders to define business requirements.

Skills

Communication

Analytical skills

Problem-solving

Planning and organizing

Computer literacy

Education

Relevant qualification in Business Analysis

Tools

ABI for process mapping

Confluence

JIRA

Lucid

Salesforce

Job description

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Date: 1 Jul 2025

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

• To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications.
• To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Technology and the product team.
  
  

Our Ideal Candidate

• 7+ years working experience as a Business Analyst in a wide variety of situations, contexts and complexities.Must be capable in using a variety of techniques and completing business analysis tasks independently
• At least 2 years working experience in a Senior Business Analyst position
• Proficiency with process mapping tools (ABI)
• Familiarity with Confluence, JIRA, and Lucid for project management and architectural purposes.
• Strong understanding of user story development and acceptance criteria is essential.
• Experience in financial services or other highly legislated environments is beneficial.
• Knowledge of digital channels such as apps, WhatsApp, email, and SMS is important.
• Maintaining a focus on client experience, even in a technology and data space, is crucial.
• Experience with Salesforce is highly valued, though not mandatory.
  
  

Minimum Knowledge

• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration
• Project Management principles and relevant development lifecycle experience
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)
  
  

Minimum Education

A relevant qualification in Business Analysis

Skills

• Strong communication skills (verbal and written).
• Computer literacy (MS Word, MS Excel, MS Outlook).
• Planning, organising, and coordination skills.
• Strong analytical and problem-solving skills.
  
  

Conditions of Employment

• Clear credit and criminal record
  
  

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

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