Business Analyst

Hire Resolve; Oos-Kaap; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

Hire Resolve seeks a Business Analyst / Product Owner to transform a shipment visibility portal into an intelligent, intuitive digital platform. You will lead the full lifecycle from discovery to launch, partnering with IT, Commercial, and Operations to ensure value-driven delivery.

You will champion a simple, modern UX, work with UI/UX and engineering teams, and drive adoption across global teams while tracking KPIs and process improvements.

Qualifications

• 5+ years in Digital Product Management, Business Analysis, Product Ownership, or Digital Transformation.
• Proven experience managing customer-facing B2B digital products or platforms.
• Strong grasp of Agile delivery, product discovery, backlog prioritization, analytics, and user journey mapping.
• Functional understanding of APIs, cloud platforms, data integration, enterprise applications, and modern AI/automation concepts.
• Excellent communication, workshop facilitation, and stakeholder management in a global, matrixed, and remote-friendly environment.
• Product management software, MS Visio/BPM tools, basic SQL.
• MS Office Suite (Word, Excel, PowerPoint), Teams, Zoom, and modern Agile management tools.

Responsibilities

• Define, evolve, and execute the product roadmap for myJAS and related digital customer experiences.
• Partner with IT, Commercial, Operations, and senior leadership to align product strategy with business goals.
• Prioritize initiatives based on customer value, adoption potential, business impact, and strategic importance—focusing on meaningful outcomes over feature requests.
• Deeply understand customer supply chain workflows, pain points, and digital expectations through direct engagement and data analytics.
• Analyze, redesign, and standardize business processes across global and local teams, ensuring cross-functional alignment.
• Capture user stories, acceptance criteria, and business requirements; build early consensus with SMEs and operational leaders.
• Champion a simple, modern customer experience across myJAS in collaboration with UI/UX designers.
• Participate in prototyping, user testing, and workflow reviews to simplify complex logistics processes.
• Evaluate practical use cases for AI (generative, agentic), automation, and predictive analytics with Engineering and Data teams.
• Monitor digital trends across freight forwarding and SaaS sectors to identify differentiators.
• Lead end-to-end execution: discovery, design, build, test, launch, and continuous improvement.
• Collaborate with Architecture, Integration, Data, Cybersecurity, and third-party vendors; coordinate with core enterprise systems.
• Facilitate stakeholder workshops, write test scripts, lead functional testing, and coordinate release management.
• Serve as the primary point of contact for myJAS across business and IT units, managing priorities and trade-offs.
• Drive platform adoption with Commercial and Customer Service teams; produce clear user guides and training materials.
• Establish and track KPIs covering active usage, digital transaction volume, self-service rates, customer satisfaction, and efficiency gains.

Skills

Agile delivery

Product discovery

Backlog prioritization

Analytics

User journey mapping

Stakeholder management

Communication

Workshop facilitation

APIs

Cloud platforms

Data integration

AI concepts

SQL

MS Office

Education

Bachelor’s degree in Business, Logistics, Information Systems, or related field

Tools

MS Visio

Job description

A company that operates as a local touchpoint for a major global freight forwarding and logistics network, helping local businesses manage the complex movement of goods across national and international borders, is seeking a Business Analyst / Product Ownerto transform company systemfrom a shipment visibility portal into an intelligent, intuitive digital platform.

Responsibilities

• Roadmap Ownership: Define, evolve, and execute the product roadmap for myJAS and related digital customer experiences.

• Strategic Alignment: Partner with IT, Commercial, Operations, and senior leadership to align product strategy with business goals.

• Outcome-Focused Delivery: Prioritize initiatives based on customer value, adoption potential, business impact, and strategic importance—focusing on meaningful outcomes over feature requests.

• Customer Insight: Deeply understand customer supply chain workflows, pain points, and digital expectations through direct engagement and data analytics.

• Process Standardization: Analyze, redesign, and standardize business processes across global and local teams, ensuring cross-functional alignment.

• Requirements Gathering: Capture user stories, acceptance criteria, and business requirements; build early consensus with Subject Matter Experts (SMEs) and operational leaders.

• Intuitive Design: Champion a simple, modern customer experience across myJAS in collaboration with UI/UX designers.

• Customer Advocacy: Participate in prototyping, user testing, and workflow reviews to simplify complex logistics processes.

• Emerging Tech & AI: Evaluate practical use cases for AI (generative, agentic), automation, and predictive analytics (e.g., conversational shipment intelligence, proactive exception handling) alongside Engineering and Data teams.

• Market Benchmarking: Monitor digital trends across freight forwarding (e.g., myDSV, DHLi, myKN) and broader B2B/SaaS sectors to identify key differentiators.

• End-to-End Execution: Lead initiatives through the full lifecycle: discovery, design, build, test, launch, and continuous improvement.

• Technical Collaboration: Partner with Architecture, Integration, Data, Cybersecurity, and third-party vendors. Coordinate dependencies with core enterprise systems (e.g., CargoWise, CRM, Finance).

• Quality Assurance: Facilitate stakeholder workshops, write test scripts, lead functional testing, and coordinate release management.

• Product Champion: Serve as the primary point of contact for myJAS across business and IT units, managing competing priorities and trade-offs.

• Drive Adoption: Partner with Commercial and Customer Service teams to drive platform onboarding and active usage.

• Training & Documentation: Produce clear user guides, process maps (BPM standards), and training materials; train champions and core users.

• Value Tracking: Establish and track metrics (KPIs) covering active usage, digital transaction volume, self-service rates, customer satisfaction, and operational efficiency gains.

Minimum Requirements

• 5+ years in Digital Product Management, Business Analysis, Product Ownership, or Digital Transformation.

• Proven experience managing customer-facing B2B digital products or platforms.

• Strong grasp of Agile delivery, product discovery, backlog prioritization, analytics, and user journey mapping.

• Functional understanding of APIs, cloud platforms, data integration, enterprise applications, and modern AI/automation concepts.

• Excellent communication, workshop facilitation, and stakeholder management skills in a global, matrixed, and remote-friendly environment.

• Product & Process: Product management software, MS Visio/BPM tools, basic SQL.

• Collaboration & Productivity: MS Office Suite (Word, Excel, PowerPoint), Teams, Zoom, and modern Agile management tools.

Preferred

• Freight Forwarding, Logistics, or Supply Chain Management (familiarity with shipment portals or CargoWise is a major advantage).

• Knowledge of process improvement methodologies (Six Sigma/DMAIC), process-mapping tools (MS Visio), and basic data querying (SQL).

• Multilingual skills (Spanish and/or Italian) and international business experience.

• Bachelor’s degree in Business, Logistics, Information Systems, or a related field.

Benefits

Competitive salary based on experience (salary can potentially be more based on experience/skills)