Business Analyst

Asuer (Pty); Johannesburg; Hybrid; ZAR 300,000 - 600,000; Full time

Job summary

A fintech company in Johannesburg is looking for a Business Analyst dedicated to co-designing and documenting innovative systems and process improvements. This role involves collaborating with cross-functional teams to enhance service delivery through thoughtful analysis, addressing inefficiencies, and supporting the implementation of technology solutions. Competitive salary and the chance to drive impactful change are offered.

Benefits

Flexible working environment

Autonomy to shape systems

Competitive pay

Qualifications

• Minimum of 4 years’ experience in a Business Analyst or similar role.
• Strong problem-solving, communication, and interpersonal skills.
• Experience working in Agile environments and cross-functional product teams.

Responsibilities

• Analyse current systems and map user journeys.
• Identify opportunities for service and product enhancement.
• Document and communicate business requirements effectively.

Skills

Problem Solving

Stakeholder Engagement

Technical Collaboration

Process Mapping

Education

Tertiary qualification in Computer Science, Information Systems, Engineering, or related field

Tools

Business analysis tools and frameworks

BPMN

UML

Job description

A passionate and initiative-focused Business Analyst who will add value to our technology and operational teams by co-designing and documenting innovative systems and process improvements. You will play a key role in aligning our digital products and tools with evolving business needs across Asuer and Botle Buhle Brands (BBB). This position is based in Johannesburg, offers a competitive salary, and gives you the opportunity to drive meaningful impact through thoughtful analysis and collaboration.

What you'll get to do and why we need you...

As our Business Analyst, you’ll work closely with cross-functional teams to analyse current systems, map user journeys, and identify opportunities to enhance the way we deliver services and products. You’ll bridge the gap between business operations and technical teams, ensuring our platforms are user-friendly, scalable, and designed with purpose.

Your work will enable better product and process decisions, more effective development cycles, and ultimately a better experience for users; from internal teams to field agents to everyday customers. By identifying inefficiencies, defining specifications, and helping shape solutions, you’ll be an integral part of how we simplify complexity and deliver technology that works.

Stakeholder Engagement

Process Mapping

Problem Solving

Technical Collaboration

Documentation & Specs

ABOUT US

Who we are and what we do...

Asuer is a fintech company committed to making life simpler and more secure for African communities through innovative financial and technology solutions. We operate across insurance and telecommunications, with plans to expand into digital payments. Our focus is on removing barriers and helping people achieve their goals.

Born from the ongoing digital transformation of Botle Buhle Brands (BBB), one of Africa’s leading direct-selling businesses, Asuer has grown into an independent company centred on financial inclusion and accessible technology. Everything we build is guided by our core values: Impact, Innovation, and Integrity.

• Analysing, understanding, and documenting current business systems and operational processes.
• Conducting discovery workshops and requirement gathering sessions with stakeholders across departments.
• Mapping and refining process flows, user journeys, and system touchpoints.
• Preparing and presenting business requirements and functional specification documents.
• Writing clear and actionable user stories, use cases, BPMN diagrams, and UML models.
• Developing test plans and conducting functional testing alongside developers and QA teams.
• Collaborating on User Acceptance Testing (UAT) to validate features before release.
• Supporting the implementation of DevOps practices, including CI/CD pipelines.
• Providing training and support to colleagues and business users.
• Staying informed about emerging technologies and best practices that can improve how we work.
• Working closely with a multidisciplinary team of designers, developers, and operations leads.

Our requirements include...

Technical skills in:

• Strong experience with business analysis tools and frameworks
• Ability to translate business requirements into functional documentation and user stories
• Proficiency in process mapping, workflow design, and software specification writing
• Understanding of the Software Development Lifecycle and Agile methodologies
• Experience supporting DevOps practices and working with development teams
• Familiarity with system integration concepts, APIs, and software architecture
• Knowledge of user authentication and authorisation principles between systems

Mustbe able to:

• Identify inefficiencies in workflows and propose creative, scalable solutions
• Lead and facilitate workshops and requirement gathering sessions
• Communicate technical and business concepts effectively to diverse audiences
• Apply analytical thinking to break down complex systems into actionable improvements
• Collaborate cross-functionally with design, development, and business teams
• Work on multiple projects simultaneously with excellent time management
• Document work clearly and in a way that supports execution and iteration

Knowledge & experience:

• BPMN, UML, and process modelling
• Test planning and support for functional and user acceptance testing
• User journey design and impact mapping
• ERP systems and fintech platforms (advantageous)

Prerequisites:

• A tertiary qualification in Computer Science, Information Systems, Engineering, or a related field
• Minimum of 4 years’ experience in a Business Analyst or similar role
• Strong problem-solving, communication, and interpersonal skills
• Experience working in Agile environments and cross-functional product teams
  

A BIT MORE ABOUT US

What we offer....

At Asuer, you’ll join a mission with real meaning, where your work empowers thousands of people across Africa. You’ll collaborate with smart, curious teammates who move fast and build with purpose, without the drag of legacy systems. We offer competitive pay, a flexible environment, and the autonomy to shape systems from the ground up. This is a place for real growth, where you scale products that matter and make a tangible impact every day.